Cost of GMP’s disastrous IS Transformation Programme rises to £80 million

Greater Manchester Police (GMP) is the UK’s fifth largest police force, with over 7,000 officers, and around 3,000 civilian staff, whose mission is to ensure the safety and security of a diverse local population of over 2.5 million people, spread over 11 Divisions (plus 6 City of Manchester sub-divisions), 10 specialist units and covering an area close to 1,300 square kilometres.

In 2010, GMP began a near ten-year journey that would see their out-dated computerised crime databases and paper-based systems, including the Operational Policing Unit System (OPUS), and an older system purchased from Northumbria Police, replaced with a new multi-million pound installation that is now widely dubbed as iOPS: An acronym of Integrated Operational Policing System.

Or, less generously, ‘iFLOPS’. The name given to a closed Facebook group where reports of the new system’s many failures could be posted, without fear of reprisal from GMP’s feared Professional Standards Branch (PSB). iFLOPS attracted an astonishing membership of over 1,400 GMP officers in just over two days. A large number of posts revealed genuine fears that lives could be lost whilst iOPS remained in its present dysfunctional state.

OPUS was introduced in, or around, 2004 and has, for the moment, been retained as a read-only database to cover intelligence gaps or inputting errors within iOPS.

The new system would accommodate the force’s ambition to have every front line officer equipped with mobile devices that can link directly with its data and also integrate seamlessly with body worn video footage taken at the scene of incidents. This film would later be used to support prosecution of alleged offenders. The mobile devices would all have eight core policing applications (apps) installed, together with such as Google Maps and Outlook email. Elimination of duplicate entries is said to be a key feature of the new technology.

This critical new capability gives officers the tools and information they need at street level. More crucially, they can, in theory, access and update databases, including the Police National Computer (PNC) whilst out on patrol. The estimated £10.7 million cost was additional to the iOPS software purchase. £1.8 million was paid for the devices the rest was spent was to be spent on training, the policing apps, airtime and data use.

Other forces using the same mobile systems include the Police Service of Northern Ireland; an East Midland collaboration between Derbyshire, Leicestershire, Notts and Northants; Kent Constabulary and Essex Police.

By any measure, conversion to iOPS and the introduction of the mobile devices was an ambitious change project for GMP and forms part of the force’s wider Target Operating Model (TOM).

A version of iOPS is presently in use at four other police forces, including the Metropolitan Police Service and South Wales Police, which was the first to successfully deploy the ControlWorks system in 2015. A comprehensive, easy to follow overview of iOPS can be read here. On paper, at least, it looks highly functional, effective and efficient.

In September 2013, two senior GMP officers, believed to be the then chief constable, Sir Peter Fahy, and one of his assistant chiefs, Garry Shewan, reported to Tony Lloyd, at the time the police and crime commissioner for Greater Manchester, that the contract for a £30 million overhaul of GMP’s computer systems should be given to professional services giant EY, formerly Ernst and Young, without inviting rival contractors to bid for the work.

By that time, EY had already been paid £300,000 by GMP for preparatory work to scope the merits of introducing a single new system, which would unify the existing GMP databases, transfer them to a virtual infrastructure (Cloud), and allow officers to access key information whilst out on patrol or responding to incidents.

In the event, the PCC couldn’t countenance such a large contract being effectively handed to a single favoured contractor and, quite correctly, ordered that the project be put out to tender:

“GMP needs to have an IT system that is fit for the 21st century. The current system is in need of radical overhaul.

“In the current financial climate, a major piece of investment like this has to be done correctly – failure is simply not an option [Emphasis added].

“Following the initial scoping work that has been done by EY, a delivery partner now needs to be appointed to work with GMP to drive this project forward.

“I’ve decided that the right thing to do is to appoint that partner organisation through a competitive tendering process. This demonstrates transparency and also allows us to test the market so that the system developed will not only represent best value for money, but is also of the highest quality.

“An open [tender] process also minimises risk to the project of delay by legal challenge and enables us to see how we can work in partnership with industry experts to develop a system that will equip GMP to provide the best possible service to the people of Greater Manchester.”

GMP now say iOPS is part of a wider information services transformation programme initially budgeted at £60 million: Double the original figure of £30 million approved by Mr Lloyd.

The software designer who succeeded in the tender process is the Capita Group, and consultants appointed to manage the installation were, indeed, EY, who had, of course, already carried out the scoping work. It is reported that GMP commissioned the ControlWorks and PoliceWorks elements of the trademarked Capita system. The status of the EvidenceWorks part of the system in GMP is not known, at present. This usually involves, at the very least, replacing ageing and increasingly unreliable two deck tape recorders with digital devices and associated technology.

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In its promotional materials, Capita boasts that it has been a supplier of mission-critical solutions to law enforcement agencies for over 30 years – and works closely with clients to support evolving operational requirements and future business needs in policing, namely; providing mobile access to data for responding officers, data sharing with partners and truly multi-channel, two-way communication links between the force and the public.

Capita’s portfolio, they say, directly addresses core policing needs to deliver a public-facing, locally-based, modern and intelligence-driven service. Capita’s products and services are proven to help reduce operational risk, deliver a better service to the public and increase the effectiveness of operations.

But during the present iOPS crisis in Greater Manchester Police not a single word has been heard from their company about what have been described in the local press as ‘catastrophic’ failures. Enquirers are directed to GMP statements on the topic.

The relationship between Capita and GMP dates back many years, with GMP being the first force in the UK to outsource support for Airwave (the now outdated national police radio communication system) to a third party supplier. The two organisations, they say, developed an excellent working relationship over the years and built a strong, trusting partnership. The Capita team is based on site at GMP’s radio workshops to enable them to work closely with force employees and officers. As part of this service, Capita provides mobile radio engineers who are deployed when required to support vehicle radio incidents. Technical advice is also provided for hand-held and vehicle radio assets, and control room first line enquiries. GMP’s control rooms are also supported by a 24/7 regional field service team.

The police’s project leader for the IS Transformation Programme was Assistant Chief Constable Garry Shewan; assisted at that time by Chief Superintendent Chris Sykes (pictured below), since promoted to assistant chief constable, project leader and lead spokesperson. Another key member of the IS team is Assistant Director, Bill Naylor, involved in the programme at a senior level since 2011 and leading teams of up to 95 officers on associated projects. The officer responsible for delivery of training was recently retired inspector, Richard Easton. Unusually, there is no operational codename for the project, according to GMP’s press office.

 

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Assistant Chief Constable Chris Sykes

Details of the IS Transformation Programme tender process, via open source, are sparse. There did not appear to be any media coverage of the outcome. A copy of the contract award, dated 25th November, 2015 can, however, be read here. But, apart from naming the four successful project ‘partners’ (Capita Secure Information Solutions Ltd; Accenture Ltd; Intergraph (UK) Ltd and Northgate Public Services (UK) Ltd), and giving the values of the lowest and highest bids (£7 million and £25 million) it reveals very little more apart from the fact that the lowest bid was not chosen. The box for ‘the most economically advantageous’ is ticked. There were 14 bids, in total, for the four different contracts awarded. [The sharp-eyed might notice that Intergraph was wrongly referred to as ‘Integraph’ in the Decision Notice].

In May 2017, reportedly a year late, GMP issued a £17m pre-tender to overhaul and transition its data centre services to a virtualised infrastructure. Several potential suppliers were sought to express interest in the contract.

According to GMP’s tender documents, virtualisation techniques were being sourced as a means to transform large sections of the force’s existing infrastructure that is built around ageing in-house technology.

“[The proposed contract] will provide a managed service to support and maintain such services and facilitate the migration of the services to alternative locations if required,” said the pre-tender notice.

“GMP is committed to improving technology to enable staff to work more effectively and efficiently, the IS Transformation Programme (ISTP) have, and will continue to introduce new technology to support core operational policing,

“This includes how users will experience IT as part as their roles alongside building a better IT infrastructure to be more dependable and flexible in the future.”

Enquiries are ongoing to discover the name of the successful contractor and the amount tendered. It is not clear at this stage if the GMP migration to Cloud-based data storage was linked to the wider 43-force Microsoft Azure transformation that now falls under the National Enabling Programmes. For which BT and Deloitte have been awarded lead contracts (read more here).

iOPS was scheduled to go live in November, 2017. Two years after the contract award. The business case for the new system required cost savings to come on stream shortly after that date. By that time it had already been beset with serious issues, necessitating software re-writes. These mainly involved the flawed transfer into the new system of millions of records, stretching back over 40 years relating to crimes, convictions, suspects and victims.

An external audit of GMP’s finances, shortly before the intended launch, warned that the plan to go live with the all the component parts of the new information system, in the same moment, was a high risk strategy. They also noted that the problems already identified were responsible for a budget excess, but GMP was looking to claw back the overspend from the contractors. On-time delivery was central to the force’s cost saving plan.

Grant Thornton wrote to the Chief Constable and the Mayor’s office saying: “GMP has decided to go for the ‘same day’ approach to implementation proposed in the iOps deployment approach and recently signed off by the Organisational Change Board (OCB)”.

“It will be important to ensure that the planning, testing and readiness assessment are robust given the inherent risk of this approach.”

The Grant Thornton report also featured robust advice from an independent IT adviser and consultant, Gerry Pennell OBE, who warned it was ‘critical’ that the system was thoroughly tested, and staff properly trained, before it was launched.

“Given the ‘big bang’ nature of the deployment, and the scale of the impact on GMP’s operation and its criticality, I would counsel that considerable thought is given to ‘operational proving’ before going live,

“I appreciate that there are some real logistical challenges in standing up an effective operational testing/rehearsal opportunity. However, those challenges need to be balanced against the risk of encountering major operational issues when going live.”

Mr Pennell, also expressed concern the force ‘does not have adequate involvement with iOPS from a technical perspective’. GMP had made ‘good progress’ in recruitment but there were still ‘some significant gaps’, he said.

An information systems heavyweight, he is presently retained by both the International Olympic Committee and the Cabinet Office, and is a former IT Director at the University of Manchester.

The concern over remoteness of GMP’s own staff from the IS programme was also echoed by Her Majesty’s Inspector of Constabularies in their 2018 PEEL assessment.

When asked about ‘operational proving’, a GMP spokesperson said: “Prior to launching, we carried out extensive testing to ensure all new systems were usable and fit for purpose.

“We were continually engaged in a range of testing activity throughout 2018 and up to the launch date. It was unfeasible to carry out a live pilot of our new systems for operational and logistical reasons, which is clearly acknowledged and anticipated in the independent advice provided to us.”

There were also dark rumblings at that time, from insiders, about serious data breaches, with unauthorised personnel allegedly able to view the crime records. GMP denied any breach, as a reflex reaction, but the Information Commissioner’s Office was not contacted and no investigation took place.

March, 2018 was mooted by GMP as the revised go-live date, but this deadline came and went and was notable only for the departure of ACC Shewan a short time before. He had given indication of his retirement on 24th December, 2017 in a short message on Twitter; there was no valediction from his senior colleagues, including Chief Constable Ian Hopkins, when he left; nothing in the local press: Shewan just vanished, or so it seemed, with just a Twitter posting on 21st February, 2018 that read: ‘So the day has arrived….these 4 little things (epaulettes, warrant card, name badge) have dominated my life for over 30 years and today I get to hand them back for someone else to enjoy. They physically weigh ounces but without them I feel so much lighter. Thank you my friends for your love and support’.

A very short time after he left GMP, a company was incorporated bearing the name Garry Shewan Consulting Limited, with a retired police officer as its only director (read Companies House records here).

On his LinkedIn profile, Garry Shewan makes the remarkable claim that he is a ‘highly skilled strategic change leader who has led a wide range of transformational programmes including the delivery [emphasis added] of a unique £60million IS Transformation Programme – transforming operational policing, re-thinking the use of data & digital applications, and delivering significant business improvements.’

Set against the facts that iOPS has been repeatedly described in the local press as ‘a disaster’ or ‘catastrophic’ and on television as ‘a health and safety risk both to the public and police officers’ it can be inferred that the core of Shewan’s claims are not true. Not least because the system did not go live until 9th July, 2019, 17 months after he left the force; it is still not ‘delivered’ in September, 2019 and remains beset by serious problems.

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What the Shewan LinkedIn profile does not mention is that he is currently employed by a company that he was actively promoting during his time as a serving police officer, Mutual Gain Ltd. Also a strong proponent of the insidious Common Purpose, he has been absent from Twitter since 10th August, 2018. Two days after the scandal broke on regional television and in the local press. He, again, repeats the claim that he ‘delivered’ the £60 million techology programme in his Mutual Gain bio.

At the end of March 2018, GMP had admitted to the local newspaper that the iOPS budget had been exceeded, but refused to say by how much. The budget figure for the overarching IS Transformation Programme was reported to have increased from £60 million to £66 million. The launch date, they said, was ‘several months away’. 10,000 police officers and staff who had already been trained on the new system were asked to do virtual refresher training as a result of the delay. The ‘bugs and defects’ of November, 2017 had now become ‘data quality issues’, according to GMP.

There was little in the way of further news about the long-overdue launch of the new computer systems until late July, 2019. An article in the Manchester Evening News revealed that GMP had gone live earlier that month (on the 9th). It also disclosed a raft of serious problems highlighted by police officer whistle blowers who had contacted the local newspaper (read the article here). The force said the installation was ‘progressing well’ and there was no risks associated with response, front line officers said its failings were ‘catastrophic’ and they were ‘working blind’.

GMP did concede, however, that there were problems associated with the interface with the Crown Prosecution Service: “We have experienced some issues with regards to processing court case files, however we are working around-the-clock with our suppliers to resolve this as a priority. We have appropriate contingency plans in place while this issue is ongoing, to ensure the administration of justice continues”.

This turned out to be another GMP lie, as criminal defence solicitors and police whistleblowers were still coming forward weeks later to say that GMP’s Criminal Justice Unit was in complete meltdown and 90% of case files were either incomplete or not sent to the CPS.

The nature and extent of the iOPS scandal reached a far wider public on 8thAugust, 2019 when a further MEN article, and a seven minute ITV Granada Reports package that led their evening transmission, appeared within a few hours of one another. Central to the TV broadcast was a leaked email sent to all GMP officers from the rank of chief inspector down to constable. It warned of serious safety risks to officers and the public arising from iOPS failures.

They produced a furious response from the force, and in particular the chief constable, Ian Hopkins, which included an extraordinary, public attack on journalist, Matt O’Donoghue, via Twitter. Hopkins followed that up with a formal complaint to his employers, ITV Granada.

The police chief has since had good cause to regret both as he has come under repeated, and well-aimed, fire from the author of this piece, Neil Wilby, the MEN’s Jennifer Williams, an increasing number of police whistleblowers, and a number of politicians and senior public officials in the region. These include, Anne Coffey who believes the new computer system is putting children at risk. A view later endorsed by every Children’s Director across Greater Manchester’s ten boroughs.

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The default position of CC Hopkins, and the GMP press office, has been to consistently downplay the problems with the new system and infer that the very many police officers who have contacted journalists and whistleblowers, to air their concerns, are either at fault with their own lack of understanding of the new system or are disgruntled trouble causers. In the meantime, the local newspaper published seven articles on the iOPS topic within one month, some of them lengthy and highly forensic. The latest, and most wordy, that summarises most of the matters in issue, can be read in full here.

What was revealed, however, in the course of the tense exchanges between the press and police was that the force conceded that the latest budget figure for the IS Transformation Programme was now £71.2 million. The uplift from £60 million, then £66 million is, as yet, unexplained. The force has also, at the same time, retreated from its position in March, 2018, when they said that the iOPS part of the transformation had exceeded its £27 million budget, and have now repeated several times that it is still within the original budget. Again, that is unexplained.

Insiders have reported that the current overall figure is nearer £77 million than 71, and that the force, in keeping with the overall media strategy, is downplaying the budget over-run.

Towards the end of August, 2019 support for iOPS and Chief Constable Hopkins appeared on social media for the first time, during a period notable only for the complete absence of any mention of the iOPS system on any of the many hundreds of authorised GMP Twitter accounts. A civilian communications officer turned iOPS trainer, Stephen Blades, began attacking the most notable critics of the failed computer system: Journalist Neil Wilby, and police whistleblowers that included Peter Jackson and Scott Winters. Hiding behind the Twitter handle of @TheGourmetGays he derided its critics, and in the case of the latter two, falsely accuses them of being homophobes.

Blades’ take on the crisis is this: ‘Folk [police officer users of iOPS] haven’t got a clue, because they refuse change, refuse to learn, refuse to embrace something that replaced a 25 year old system and basically now feel inadequate. But they also refuse to get more training. It’s that simple’.

On iOPS itself, he is equally emphatic: ‘It’s effective, it’s stable, it works and it ain’t going away. As a Command and Control system it’s phenomenal’.

Given the strident nature of his social media commentary, and his assertion in other tweets that he has worked on the system every day since 2017, some merit has to be attached to Stephen Blades’ current, and very public, estimate of the total cost of the IS Transformation Programme: £80 million.

Blades LinkedIn

What is not explained by Blades in his permanently aggressive Twitter output is how he made the transition from call handler, at the very bottom of the GMP food chain, to being responsible for training 3,000 officers. Especially, as he doesn’t know the difference between ‘learning’ and ‘teaching’.

It might also provide an explanation as to why the quality of the iOPS training, and its delivery, is one of the recurring criticisms of a system that the Police Federation, representing 6,000 warranted police men and women, say is a risk to the safety of all their officers and members of the public.

This is a certainly a story with plenty of mileage left in it. It will be interesting to see whether Chief Constable Hopkins (and Mr Blades) is there to see the end of the journey.

Just as interesting is the prospect of a forensic inspection of the estimates, and actual costs, of the technology transformation. How can a £30 million project in 2013 become an £80 million (and rising) project in 2019, a rise of over £8 million per year?

The man who signs the cheques, Mayor Andy Burnham, cannot say he wasn’t warned of the impending disaster. On 6th August, 2018 three whistle blowers met him at Churchgate House, Manchester and iOPS was one of a number of scandals that serving officer Paul Bailey, and retired officers Peter Jackson and Maggie Oliver highlighted. Burnham has since, after a long delay, contemptuously brushed away the many GMP failings (read more here).

He, too, may not see the end of this particular road as he attempts to explain away his failings to voters in the Mayoral election in May 2020.

The press office at GMP has been asked to confirm the latest budgets for (i) the overarching IS Transformation Programme (ii) the iOPS element of that programme (iii) the mobile device roll-out (iv) the virtualisation of the force’s data stores.

Right of reply has been offered to Stephen Blades and Garry Shewan.

Page last updated: Thursday 5th September, 2019 at 1355 hours

Photo Credits: Capita Secure Information Solutions Ltd and Greater Manchester Police

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Barton beats an unexpected retreat

Earlier this week Durham Constabulary announced the retirement of its chief constable, Mike Barton, both on social media and via a press release issued to local, regional and national media. The story attracted little attention, given the controversial figure he has frequently cut.

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But this announcement took many people by surprise, not least policing colleagues whom he had told that he wanted to complete 40 years police service before contemplating retirement. That would have taken him through to at least 2020, having joined Lancashire Police in 1980. 

In a typically robust Sunday Mirror article (read here), published hours before the retirement announcement, there was absolutely no inkling that the Durham chief was about to abandon his post and the high profile, and hugely important, war on knife crime.

Born into a farming family, Mike Barton became a constable with his local force in Blackpool, where his beat included the resort’s famous Golden Mile. He was awarded the Queen’s Police Medal in 2014.

Now aged 62, and a self-proclaimed ‘maverick’, Mr Barton agreed a five-year contract extension in November 2016 (read more here). That arrangement was intended to take him to the end of the current Police and Crime Plan agreed with his employer, the Durham Police Crime and Victims Commissioner, Ron Hogg,

For reasons that are unclear, for the present at least, the Sunderland Echo reported that Barton’s contract extension was only three years, and that ‘he had worked beyond his intended retirement date’.

News of chief Barton’s departure also came as a shock to those closely involved with Operation Lackan, a misconduct investigation into alleged dishonesty and disreputable conduct of Ian Hopkins, chief constable of under-siege Greater Manchester Police. The complainant is retired GMP superintendent, Peter Jackson. Currently, the country’s best known, and most widely reported, police whistleblower. The author of this article is, also, a deponent in those proceedings.

Mr Barton is Gold Commander of that highly vexed probe. A role he accepted at the very end of last year from Greater Manchester Combined Authority, the appointed body to deal with complaints against the region’s chief officer. At the present rate of progress, with terms of reference taking, it seeems, twelve weeks to agree, it is difficult to see Barton signing off the investigation outcome before he retires.

The question also hangs in the air as to why he took on the highly significant Manchester investigation if retirement was front of mind. His temporary replacement as chief will be present Deputy Chief Constable, Jo Farrell. Nothing in her police record, or via other open source material, suggests that she has experience of heading up such a controversial gross misconduct investigation. The major significance of that apparent deficiency unfolds as the sudden, and unexplained, departure of another chief constable is analysed later in this piece.

In these circumstances, the statement issued by his police force press office is worthy of further scrutiny: It begins by saying that the chief constable confirmed his retirement, in writing, that morning (11th March). Suggesting that he had already told his employer, verbally, that he was leaving the force. A leaving date of 7th June might imply that such a conversation took place during the previous week, on 7th March.

The usual valedictory prose pads out a substantial portion of the rest of the statement – and it is much nearer the beginning than the end where the reason for the sudden exit is given: Mr Barton wants to ‘spend more time in his greenhouse and with his grandchildren‘.

Earlier in the statement he is quoted thus: ‘There remain many challenges in policing that I would have relished tackling, but there comes a time when one should hand the baton to the next generation of talented and committed people who will bring their own style, thinking and approach’. Which is an oddity, of itself, as the National Police Chiefs Council, of which Mike Barton is a very prominent, outspoken member, openly admit there is a troubling, and worsening, dearth of senior officer talent in this country.

But above all, he said, the role as Durham’s chief constable had been ‘exciting’ and ‘enormous fun‘. His police colleagues in Durham, and possibly elsewhere, refer to him as a ‘nutter’. In the comedic sense, one assumes?

The statement concludes by saying that details of the procedure to recruit the next chief constable will be announced by the PCC’s office over the coming months. Which precludes any handover, by Barton, to his successor in the top job. The role currently attracts a remuneration of £134,400 per annum, plus the use of a pool car for private use and generous pension benefits.

This unexpected, and largely unexplained, departure is in a similar mode to that of a another experienced, long-serving, recently retired chief, the enigmatic Dave Jones, who ended his service at neighbouring North Yorkshire Police. Except that Jones did what was, effectively, a ‘moonlight flit‘. On the day his departure was announced, 9th April, 2018, after a period of annual leave over the Easter period, he put in a three month sick note and never appeared at force HQ again. NYP were then forced to seek a successor in his absence, with no smooth transition period, and the consequent cost and operational penalties.

Pertinent public interest questions put to the disgraced North Yorkshire Police and Crime Commissioner, Julia Mulligan, concerning proposed action over a possible contract breach, drew the usual blank. Jones’ had willingly committed to remain at NYP until May, 2020. Turning his back on around £350,000 in salary and benefits to ‘spend more time with his family‘. His three months of sick leave was worth over £40,000 in pay and benefits.

It is worth noting, in a wider context, that Dave Jones spent the first 21 years as a Greater Manchester Police officer and was, at one stage, a CID colleague of Peter Jackson.

Mike Barton has walked away from a similarly large sum, and given much the same reason for doing so. Which, in both cases and taken at their face, appears scarcely credible.

Jones was facing a mounting series of operational problems, adverse inspection reports, quite astonishing criticism from an appeal court judge, and other serious questions about his competence and integrity posed in the media. Other possible reasons for his departure are explored in another article on this website (read here).

But Barton has, previously, faced none of the sort of relentless journalistic scrutiny which came the way of North Yorkshire Police before, and during, the Dave Jones era, and he appears to have an excellent relationship with local and national media. Basking in the glory of being rated as the country’s best police force, according to Her Majesty’s Inspector of Constabulary, and being a ‘colourful character’ to boot. Relations between chief constable and police commissioner also appear to be always positive. A situation that could not be said of Jones and his own controversial, and soon to depart, PCC.

But taking on the Hopkins investigation has brought about a different type of scrutiny, not least from this quarter, from whence, and with ample justification, Durham Constabularly is frequently referred to as “a grubby little police force” – and it is already very clear that Durham are not enjoying the oversight. Blocking posts on social media would be a particularly peurile, and futile, example. If a detective chief inspector, and a senior professional standards officer to boot, doesn’t want to hear the truth about the failings of her police force, then Victoria Martin might reflect on her Oath of Constable and whether she is, in fact, deployed in the right vocation. 

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Operation Lackan is very likely to turn out to be highly toxic and Mike Barton has appointed as his Silver Command an officer who appears, on all the evidence seen so far, to neither have the requisite competencies, judgement, resilience or the temperament, to cope with what faces him across the Pennines: Investigating the chief officer of a police force beset with very serious organisational and leadership issues, at least six times the size of his own. A journey so arduous he has, on at least one occasion, required the services of both a detective sergeant AND a driver.

Darren Ellis, a civilian investigator who appears to be Barton’s favoured bag-carrier, has already been placed on written notice concerning some of the professional failings identified, so far, and reacted to reasoned, and well evidenced, criticisms with a grotesquely unprofessional, spiteful, childish response. Ellis also appears to be highly sensitive to fair, and plainly expressed, comment on social media. Even though, surprisingly, and for one who has such an extraordinarily high opinion of himself, he appears to have no presence on Twitter. He was, also, previously a close working colleague of DCI Martin (and may well still be a subordinate in her department). Which may well imply a cultural, or organisational, issue within Durham Constabularly in dealing with hard truths. 

The obsession, stoutly maintained by Ellis, of the existence of a partnership, or other influential or advisory arrangement, between Peter Jackson and Neil Wilby does him no credit. He has been told, repeatedly, by both, it simply does not exist. There is simply no evidence to support his near-frenzied repetition. 

Neither does his bizarre authorisation of the release of lengthy, and unredacted, email correspondence between complainant and police investigator, to an investigative journalist, and all the consequent breaches of the Data Protection Act.

In a previous investigation in which Darren Ellis was closely involved, as lead investigator, Durham Constabularly were criticised, for apparent lack of understanding of data legislation, by Police Scotland’s Deputy Chief Constable, Rose Fitzpatrick. In the same letter, which can be read in full here, she also noted that Durham had stepped outside of the agreed terms of reference.

The Lackan investigation, conducted with appropriate rigour, and following the evidence, will see the end of the career of Hopkins, if he hasn’t already joined the ranks of disgraced senior officers from the Manchester force who have either resigned, or retired over the past few years. These include ACC Rebekah Sutcliffe (Titgate), ACC Steve Heywood (lied to Grainger Inquiry; forged policy log entries), ACC Terry Sweeney (Operations Poppy 1, 2 and 3), ACC Garry Shewan (Operation Redbone; Operations Lamp/Redhill; £70million iOPS failure).

Sweeney’s departure, whilst facing gross misconduct investigations, including the Shipman body parts scandal, infuriated many policing commentators and, actually, led to a change in the law. The other three departed on Hopkins’ watch as chief constable. He was deputy chief when Sweeney slid out the back door of GMP HQ.

Two of their replacements are already mired in controversy, ACC Mabs Hussain (read more here) and T/ACC Annette Anderson, who is currently on a three month absence from the force, whilst attending a senior leaders’ course at the College of Policing. Hopkins is directly involved in the former and, indeed, created it. His deputy, DCC Ian Pilling is closely involved with the Anderson scandal and is also the subject of robust, well-evidenced, criticism over a series of alleged ‘cover-ups’ that have already featured, regularly, elsewhere on this website. He presently faces no misconduct proceedings, but will definitely be cited in evidence supporting the section of the Jackson complaint that deals with institutionalised deceit.

Ex-ACC Dawn Copley could also, feasibly, be added to the list of controversial ex-Manchester retirees. She became the shortest ever serving chief constable in police service history when her tenure lasted just 24 hours at South Yorkshire Police. It has been well reported that ‘Big Dawn’, as she is commonly known, and Peter Jackson, clashed a number of times, as he repeatedly insisted that an investigation should be launched by another police force concerning the ill-starred Operation Nixon (read more here).

Both Copley and Pilling are former Lancashire Police colleagues of Mike Barton, and therein at least part of the answer to the latter’s sudden departure may lie. If, as might be expected, the dishonesty complaint against his chief constable colleague, Ian Hopkins, widens to examine an institutionalised culture of deceit and ‘cover-up’ that cascades down from the top of the Manchester force. A point presciently made in one of a series of articles by The Times journalist, Fiona Hamilton, who is also likely to give witness evidence in the Lackan investigation.

On any independent view, Greater Manchester Police, absent of any meaningful oversight from those public bodies responsible, principally the Deputy Mayor and the perenially hopeless Independent Office for Police Conduct, is a ‘bandit’ police force that, to maintain public confidence, requires urgent intervention from the Home Office. Reminiscent of the dark days of the infamous Leeds City Police in the late 1960’s and eary 1970’s. In slightly different terms, The Times newspaper has twice called for a public inquiry, via its hugely influential leader column. Read by every Prime Minister since 1788.

Which poses a second question concerning Mike Barton: In the twilight of what is reported to be a long, illustrious, and decorated, police career would the Durham chief want to risk being dragged, wittingly or unwittingly. into a situation that has already stained the careers of so many other senior police officers – and likely to end several more? 

Comment about any investigation would normally, and quite properly, be reserved until its outcome is published, so as not to engage prejudice. But this particular matter is wholly exceptional, as it has almost entirely been played out in the public domain. The complainant is a very high profile police whistleblower and the misconduct complained of concerns the chief constable of the UK’s fourth largest police force. Two of the witnesses are journalists. Another one is a retired police officer, a fourth is a serving police officer. There are a large number of national newspaper articles, and publicly accessible investigation reports, concerning the Jackson disclosures, which date back to 2014. Indeed, Operation Lackan centres around one of those articles, published by The Times in June, 2018; the Hopkins response; and two follow-ups in The Times that destroyed both the police statement and one made in support of it by the Deputy Mayor of Manchester, Beverley Hughes

In my own extensive and informed knowledge, there can only be one conclusion: Hopkins has, on any view of the facts, misconducted himself and, with it, brought disrepute to the door of his force. The only matter to be determined is one of degree. Which may be the third reason why Mike Barton has decided to go.

Fourthly, Operation Lackan promises to be neither ‘exciting’ nor the ‘great fun’ that the Durham chief says is his more familiar experience in police HQ at Aykley Heads. Far, far from it. There is likely to be a some banging of heads against brick walls dealing with the Manchester Mayor’s office and Barton may have decided, after his experience of the Police Scotland investigation, that enough is enough (read more here).

By way of another curious coincidence, a gross misconduct investigation, carried out on behalf the the Cheshire police commissioner, into another chief constable, Simon Byrne, was one of the reasons mooted for the abrupt departure of Dave Jones. Described by John Beggs QC as ‘sub-optimal’, at the subsequent disciplinary hearing, the much-feared barrister was being uncharacteristicly over-generous. As the public hearing unfolded in Warrington Town Hall, it became clear that Jones had been out of his depth: The investigation was a shambles, almost from start to finish. He had previously told the commissioner, David Keane, that he was experienced in such matters. It appears as though he was not. What was not disclosed to Mr Keane was that Jones and Byrne had a professional association, via the Scrutiny Board of the National Police Air Service. A member of that same body, at the material time, will say that the two ex-chiefs were friends. Both Byrne and Jones were also senior ex-Greater Manchester Police officers.

By contrast, there is no doubt at all that, given a free hand, Mike Barton could, and very probably would, investigate the Hopkins allegations effectively, and report back efficiently, with appropriate findings. But the big issue is, whether his terms of reference from the Manchester Mayor’s office, where knowledge of the applicable statutory framework appears seriously limited, would have allowed him such liberty. That could be advanced as the fifth and most crucial reason. Who wants to conduct an investigation with their hands tied behind their back? But now, with Barton’s impending retirement, we will never know.

Greater Manchester Combined Authority, on behalf of the Mayor of Manchester, Andy Burnham, confirmed, in a press statement dated 15th March, 2019, that Chief Constable Hopkins would not be either suspended, or placed on gardening leave, whilst the misconduct investigation is in progress. That strongly implies that Mayor Burnham has not passed the matter over to Durham Constabulary as a ‘gross misconduct’ investigation, but a much lesser one of ‘misconduct’. GMCA has not confirmed, as yet, whether a Regulation 15 notice has been served on the chief constable. Enquiries to Greater Manchester Police press office on this subject were referred to the Mayor’s office.

Terms of reference for the investigation have now been disclosed by Durham (read here), after unnecessary delay, apparently as a result of invervention by Darren Ellis, and, put shortly, fall well short of what Ellis promised the complainant in correspondence with him and, it appears from that email chain, assurances given in the face-to-face meeting they had. Peter Jackson has emphasised two key points throughout his contact with Ellis:

– Firstly, that a term of reference be included to the effect that the investigation will ‘go where the evidence takes it’. In layman’s terms, that means if other offences, either misconduct or criminal, are uncovered during the taking and examining of the evidence, then the investigating officers would pursue those appropriately.

– Secondly, Jackson has maintained that the very public and deliberate smearing of himself, Fiona Hamilton and her newspaper by Chief Constable Hopkins cannot amount to anything other than an abuse of his position, and conduct that brings disrepute to both his own force and the wider police service. Hopkins has made no attempt to put the record straight with a correction statement and that fact simply adds an aggravating feature to the offences.

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Allowing the scope to be limited in this way, after a delay of what appears to be almost three months, does not bode well for the efficacy of the Mike Barton investigation. Neither does the secrecy surrounding his sharp exit from it.

The acquisition of further knowledge behind the Durham chief’s retirement decision, and the PCC’s enthusiastic endorsement of it, are now the subject of two searching freedom of information requests (read here and here). 

Page last updated on Sunday 24th March, 2019 at 1335hrs

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Picture credit:  Durham Constabulary

© Neil Wilby 2015-2019. Unauthorised use, or reproduction, of the material contained in this article, without permission from the author, is strictly prohibited. Extracts from, and links to, the article (or blog) may be used, provided that credit is given to Neil Wilby, with appropriate and specific direction to the original content.

 

 

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Operation Lamp: A Major corruption scandal

‘This report will blow West Yorkshire Police apart’.

Sounds melodramatic, but these are the words to me of a well placed insider about an investigation into the fit-up of an up-and-coming young police officer, by his Leeds Bridewell colleagues, twelve years ago.

That bombshell revelation also fits into my own sphere of knowledge. Which is much more than most, as I was instrumental in setting the Terms of Reference for phase one of the investigation, in my role as complaint advocate to the family of ex-PC Danny Major.

Danny had only one dream as a boy. To follow in the footsteps of his devoted father, Eric, as a career policeman. On my frequent visits to the Major family home I watch Danny’s young nephew play with the toy police cars that have become family heirlooms. Soon Danny’s own bright-as-a-button little boy, Matthew, will be dreaming of driving those same police cars, as he plays with them.

It is a travesty that the conviction against Danny’s name is not yet quashed and relief brought to his inspirational, hard-campaigning mother, Bernadette Major, who has never once doubted, in over twelve years, that her son was innocent.

A trusted and well-liked bobby of the old school, Eric Major retired in 2011 after 31 years exemplary service with West Yorkshire Police. Danny’s own rise through the ranks ended abruptly in 2006 – after only six years – when he was convicted of assaulting a drunken, violent teenager he was attempting to arrest in the centre of Leeds three years earlier. He was subsequently jailed for fifteen months (released after only four) but Danny, a university graduate, feels he is still serving a life sentence as he waits for the Criminal Cases Review Commission (CCRC) to consider his case for a second time.

In November 2006, after three trials, Danny was convicted of actual bodily harm and common assault. He was acquitted of a second assault charge. It was alleged that on 6th September 2003, he arrested Sean Rimmington for being drunk and disorderly while on duty near Millgarth police station. The prosecution claimed that Danny kicked Rimmington twice in the ribs whilst the prisoner was handcuffed in a police van parked in the docking area outside Leeds Bridewell. It was further alleged that Danny removed Rimmington from the van by throwing him head first onto a concrete floor and punching him in the head on at least four occasions.

The Bridewell police station in Leeds City Centre
The Bridewell police station in Leeds City Centre

In the police cell within the Bridewell, the prosecution claimed that he assaulted Rimmington, by punching him five to six times in the face, causing injuries to his nose. Danny says he committed none of the alleged assaults, which either didn’t happen at all or were, instead, committed by other police officers.

Crucially, the police failed to disclose CCTV footage that could have helped Danny’s defence team. It was produced in the final days of third trial when it was too late to be used in court. The footage was subsequently presented to the CCRC, who refused to refer the Major case back to the Court of Appeal on the grounds that it did not materially enhance the defence case at trial and would not be seen as new evidence, or argument.

Danny’s imprisonment was a police trade-off for, what the court heard at the second trial, the concealment of the “shambolic” state of affairs in the Leeds Bridewell custody suite. Judge Linda Sutcliffe QC was not wrong: Amongst the many failings were the falsification of an entire night shift’s custody visiting records, right under one of the CCTV cameras (belatedly disclosed to the Major family) and with running, comedy-act, commentary provided by the officer involved, PC Richard Roberts. Better known to colleagues as ‘Ivan’. A senior PSD detective commented that “there was no proactive supervision” in the Bridewell, which resulted in prisoners not booked in, cell visits not made and others taken to wrong cells. Twelve years after Sean Rimmington received a series of injuries whilst in custody, West Yorkshire Police still have no explanation for concealing the missing 13 hours of CCTV footage that would have cleared Danny Major’s name at Court. Nor have they produced any film from the other five cameras they alleged were not working on that night.

In the hours after the incident, and whilst he was at the city’s  St James’s Hospital receiving treatment for injuries inflicted by the prisoner, Danny was accused by another police officer of punching the comatose teenager thus causing his injuries. He was suspended from duty but, he says, was not overly concerned, initially. “The Bridewell has cameras everywhere,” he says. “Alarms go off if film is not in them. It is not somewhere you commit offences. When I heard the allegations I told them: ‘Just look at the CCTV cameras’. Then, my own force’s Professional Standards Department claimed that at least five cameras weren’t recording.”

It was, to say the least, an operational and mathematical improbability that so many cameras had failed on one night in and around the main custody cells in a city the size of Leeds.

The first Danny Major trial was stopped following an abuse of process submission by his defence counsel. There were a number of flaws connected to disclosure of evidential materials to the defence team by the police and CPS – and the Crown’s overall presentation of its case was criticised by the judge. At the second trial, at Bradford Crown Court, the jury heard that officers at Leeds Bridewell failed to follow even basic procedures, as outlined above. The jury was unable to reach a verdict and discharged by Judge Sutcliffe. The third and final trial also saw another circuit judge, the late Roger Scott QC again repeat the view that the custody suite was “a shambles”. He criticised senior police officers, including Detective Inspector Michael Green, and called the Rimmington custody record “a document of fiction”. Perjury, by any other name, once its contents were relied upon, by Green, under oath. Indeed, the judge went on to say further: ‘We saw an unorganised, unsupervised rabble. In my view, it requires further investigation and possible charges against a large number of officers”.

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The Leeds Bridewell “Shambles”, as described by Judge Scott in court, was the headline that covered most of the front page of the Yorkshire Evening Post the following day.

Danny was acquitted of assaulting the teenager whilst putting him in the van on a jury count of 12-0. The jury simply did not believe his accuser, PC David Oldroyd. Danny was, however, convicted of assaulting him while taking him out of the van which, once the proximity of another police vehicle in the caged and CCTV’d Bridewell van dock is confirmed, that alleged attack becomes a physical impossibity. He was also convicted, by a majority of 10-2, of the cell assault.

The police’s key witness PC Kevin Liston has now left the force in disgrace, after committing a series of assault/drug/sex based offences before and after the trials. Liston was kept ‘clean’ by the Professional Standards Department (PSD) of West Yorkshire Police, racking up at least twelve serious crimes over a ten year period. That was the price the force had to pay for the lid not coming off the huge cover-up that was in play. Much more can be read about Liston here.

In January 2013, Greater Manchester Police was appointed to review the PSD investigation that led to Danny’s conviction. The codename is Operation Lamp and it began with Superintendent Peter Matthews as Senior Investigation Officer. From Matthews’ first visit to the Major’s home – a meeting at which I was present – the shock at what he and his fellow officer, DC Natalie Kershaw, were seeing, when viewing the evidence for the first time, was palpable.

It was an investigation that was expected to last six months, but the amount of previously undisclosed material, plus the lines of enquiry flowing from that, extended the time required for both the detective work and report writing.

Matthews retired at the end of 2013 and was replaced as SIO by an officer who had worked on the case from the outset, DCI Julian Flindle.

Both Matthews and Flindle – and indeed the rest of the Manchester detectives involved on Lamp – developed a very good rapport with the Major family from the outset, and have been impressed by the sheer scale and reach of Eric Major’s own detective work on the case, before their more formal investigation began.

There has also, clearly, been some behind-the-scenes political wrangling as phase one of the investigation was, to all intents and purposes completed in December 2014. It is expected to at the very least infer, if not expose directly, that the drive to convict, and then remove, Danny Major from the police service extended to the top management of West Yorkshire Police.

David Crompton, the recently suspended and thoroughly disgraced Chief Constable at South Yorkshire Police, was the officer who dismissed Danny at a misconduct hearing following what his mother, Bernadette, described as nothing more than a “kangaroo court”. At the time, Crompton was the infamous Sir Norman Bettison‘s Deputy and, in correspondence between the IPCC Commissioner at the time, Nicholas Long, and the IPCC’s current Senior Oversight Manager Rebecca Reed, it is clear that is was Bettison himself who made the decision to hold misconduct proceedings, before the outcome of Danny Major’s appeal against his conviction had been heard.

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Crompton (pictured above) made an excruciating ‘gaffe’ at the opening of the disciplinary hearing that revealed his mind was already made up about dismissing PC Major and the hearing, thereafter, was a sham. It is also clear from the same batch of IPCC documents, to which I have exclusive access, that the hearing itself was potentially unlawful. No appropriate notice had been served on the IPCC by the police, who were yet to determine what disciplinary measures were to be recommended in Danny Major’s case. West Yorkshire Police later claimed – and the IPCC tamely accepted – the S75 notice was “lost in the post”. The two IPCC officers who made this discovery withheld this, and other, crucial information from the Major family for five years. This revelation would appear to seriously compromise the IPCC’s Chair, Anne Owers, who sits as a non-executive director of the CCRC.

One of the most damaging effects of that delay is that the Crown Prosecution Service disposed of their files relating to the three trials that ultimately led to conviction of PC Danny Major, prior to launching of the GMP outside force investigation.

The Operation Lamp report was presented to the Police and Crime Commissioner for West Yorkshire, and the Chief Constable, on 11th December, 2015. Mark Burns-Williamson, who for so long frustrated the family’s fight for justice, released this press release shortly afterwards (click here).

Ex DI Michael Green, Ex-PC Kevin Liston and former West Yorkshire Police Band leading light, David Oldroyd (promoted to sergeant immediately after Danny’s conviction at the third trial) are expected to face criminal proceedings, if the report is acted upon appropriately by the Chief Constable of West Yorkshire Police. Another Band member at the heart of the Major scandal is Force Solicitor, Mike Percival, who has been excluded from any further dealings with the case at the request of the Major family.

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The Manchester detectives have also been liaising with the CCRC throughout the investigation and Lamp’s key findings are expected to be presented to them, shortly. The new evidence uncovered should be sufficiently persuasive for the CCRC to refer the matter back to the Court of Appeal for a second time.

Danny Major continues to be represented in his dealings with the CCRC by Maslen Merchant at Hadgkiss, Hughes and Beale, a Birmingham firm of solicitors.

In the meantime, battle is joined with the West Yorkshire PCC, and the force, over the provision to the Major family, as key stakeholders, of an unredacted report to Danny’s solicitor. Given the track record of Mark Burns-Williamson and his Chief Executive, Fraser Sampson, in repeatedly blocking this family’s fight for justice in the years prior to 2013, it is not expected to be easy. It is also noteworthy that Burns-Williamson did not contact any member of the Major family even once, in the period between the referral in January 2013 until the day the report was delivered to him almost three years later.

A redacted version of the Operation Lamp report was made available to the Major family on 29th January, 2016. Channel 4 covered the event with this loop broadcasted on their main evening news slot: click here to view. The interview with Danny Major revealed only what has been known for some years and what I have been publishing for over three years. Curiously, C4 made no comment over the concerns about the referral by Mark Burns-Williamson and the Chief Constable to the IPCC.

Burns-Williamson was expected to announce phase two of the Operation Lamp investigation early in the new year and Greater Manchester Police are keen to take on the task with the same team of detectives who completed phase one. This follow-up investigation should probe the WYP PSD and IPCC cover-up, from 2006 onwards, that prevented the Major family getting justice much earlier than 2016. Instead the referral has been made to the IPCC which will, inevitably, mean another long delay whilst the police watchdog decides how it can best step around the fact that they were an integral part of the problem ten years ago and, of course, ever since. There is also the deeply unhealthy relationship between the Wakefield office of the IPCC and West Yorkshire Police to factor in, which is not at all good news for the Major family.

In the event, the IPCC quickly washed their hands of Operation Lamp and referred it back for ‘local investigation’ and GMP have now been further tasked with investigating ‘whether, in their view, there are any criminal and/or misconduct matters to answer’ according to a statement issued by T/Chief Constable, Dee Collins. Who shares the Command Team table with two officers who must certainly have known of the sustained Danny Major ‘cover-up’ through their senior roles within Professional Standards over the years. They are ACC Andy Battle and ACC Angela Williams. The latter was involved from the outset, dealing with Mrs Major’s original complaints about the crude fit-up of her son by his own police colleagues. Battle was Head of PSD in 2011 to 2012 when PC Kevin Liston was still being ‘protected’ whilst commiting offences.

On a more positive note if, as now seems very likely, Danny Major’s conviction is quashed at the Court of Appeal he will be reinstated in the police service, by right. It his wish that he joins the Manchester force who will have done so much to help that cause.

My own view, and one, I must stress, not shared by the Major family, is that GMP should not have been given the second investigation into the shameful conduct of their West Yorkshire neighbours. They took far too long on the first investigation, without properly explaining why, and with ACC Garry Shewan in charge – a police officer in whom I have absolutely no trust or confidence – there is the ever-present risk of tainting (Shewan is pictured below). I also have good reason to believe that, whilst Shewan is keen to see the Danny Major conviction quashed at the Court of Appeal, he is not a police service boat-rocker and, in my informed view, lacks the stomach to see through a conviction of the perpetrator of the assault on Sean Rimmington in 2003. Unless and until that happens, Danny’s name will not be cleared.

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My choice for phase two of Operation Lamp would be Devon and Cornwall Police, who conducted an investigation in 2013 which was codenamed Operation Garnett (read the redacted report here). This also concerned deep-seated corruption within WYP’s Professional Standards Department dating back to 2006 and was brought about following complaints by a retired Northumbria Police officer, Supt Trevor Fordy. All Mr Fordy’s complaints were upheld by the Devon force and some of the discredited officers were common to both the Garnett and Lamp investigations. Notably, ex-Supt Trevor Kerry. As an experienced major crimes SIO, Mr Fordy’s best collar was Curtis ‘Cocky’ Warren, the infamous Liverpool drug baron who was, reportedly at the time of his sentencing, the country’s biggest ever drug dealer.

There is also the spectre of two outside force investigations and a Metropolitan Police ‘peer review’ into alleged corruption within the Professional Standards department at Manchester which, on the face of documents I have seen, may involve both Shewan and DCI Flindle.

Aidan Kielty, a former GMP Police Federation official, now turned whistleblower, made some startling revelations to the BBC on this topic in September, 2015. Read more here. His views reinforce my own, insofar as the Major case would be best served well away from GMP, once all the implications from phase one of Operation Lamp have been dealt with. Mr Kielty was interviewed as a potential witness in a recent BBC File on 4 broadcast featuring the GMP scandal, but was edited out due to time constraints. There is a curious symmetry here as it was co-producer of the GMP programme, Sally Chesworth, whose views on the merits of the Danny Major case were one of the keys in forcing the Operation Lamp enquiry to be opened. The full GMP File on 4 podcast is available here.

However, the Danny Major scandal is a story that still has some way to run, and with the sensational collapse of the high profile Dennis Slade murder re-trial in November 2015, together with the Inspector Keith Boots alleged £1million drugs theft trial due to commence in January, 2016 it leaves the beleaguered West Yorkshire Police facing three more huge corruption scandals, to add to an already bulging tally.

With the next PCC elections due on 5th May, 2016, will beleagured Burns-Williamson be sticking to his 2012 election mantra? “There is no corruption in West Yorkshire Police

Last update: Friday 29th April, 2016 at 0925hrs

Follow me on Twitter: @Neil_Wilby

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© Neil Wilby 2015-2016. Unauthorised use or reproduction of the material contained in this article, without permission from the author, is strictly prohibited. Extracts from and links to the article (or blog) may be used, provided that credit is given to Neil Wilby, with appropriate and specific direction to the original content.

Photo credits: Greater Manchester Police; Parliament.uk