Cost of GMP’s disastrous IS Transformation Programme rises to £80 million

Greater Manchester Police (GMP) is the UK’s fifth largest police force, with over 7,000 officers, and around 3,000 civilian staff, whose mission is to ensure the safety and security of a diverse local population of over 2.5 million people, spread over 11 Divisions (plus 6 City of Manchester sub-divisions), 10 specialist units and covering an area close to 1,300 square kilometres.

In 2010, GMP began a near ten-year journey that would see their out-dated computerised crime databases and paper-based systems, including the Operational Policing Unit System (OPUS), and an older system purchased from Northumbria Police, replaced with a new multi-million pound installation that is now widely dubbed as iOPS: An acronym of Integrated Operational Policing System.

Or, less generously, ‘iFLOPS’. The name given to a closed Facebook group where reports of the new system’s many failures could be posted, without fear of reprisal from GMP’s feared Professional Standards Branch (PSB). iFLOPS attracted an astonishing membership of over 1,400 GMP officers in just over two days. A large number of posts revealed genuine fears that lives could be lost whilst iOPS remained in its present dysfunctional state.

OPUS was introduced in, or around, 2004 and has, for the moment, been retained as a read-only database to cover intelligence gaps or inputting errors within iOPS.

The new system would accommodate the force’s ambition to have every front line officer equipped with mobile devices that can link directly with its data and also integrate seamlessly with body worn video footage taken at the scene of incidents. This film would later be used to support prosecution of alleged offenders. The mobile devices would all have eight core policing applications (apps) installed, together with such as Google Maps and Outlook email. Elimination of duplicate entries is said to be a key feature of the new technology.

This critical new capability gives officers the tools and information they need at street level. More crucially, they can, in theory, access and update databases, including the Police National Computer (PNC) whilst out on patrol. The estimated £10.7 million cost was additional to the iOPS software purchase. £1.8 million was paid for the devices the rest was spent was to be spent on training, the policing apps, airtime and data use.

Other forces using the same mobile systems include the Police Service of Northern Ireland; an East Midland collaboration between Derbyshire, Leicestershire, Notts and Northants; Kent Constabulary and Essex Police.

By any measure, conversion to iOPS and the introduction of the mobile devices was an ambitious change project for GMP and forms part of the force’s wider Target Operating Model (TOM).

A version of iOPS is presently in use at four other police forces, including the Metropolitan Police Service and South Wales Police, which was the first to successfully deploy the ControlWorks system in 2015. A comprehensive, easy to follow overview of iOPS can be read here. On paper, at least, it looks highly functional, effective and efficient.

In September 2013, two senior GMP officers, believed to be the then chief constable, Sir Peter Fahy, and one of his assistant chiefs, Garry Shewan, reported to Tony Lloyd, at the time the police and crime commissioner for Greater Manchester, that the contract for a £30 million overhaul of GMP’s computer systems should be given to professional services giant EY, formerly Ernst and Young, without inviting rival contractors to bid for the work.

By that time, EY had already been paid £300,000 by GMP for preparatory work to scope the merits of introducing a single new system, which would unify the existing GMP databases, transfer them to a virtual infrastructure (Cloud), and allow officers to access key information whilst out on patrol or responding to incidents.

In the event, the PCC couldn’t countenance such a large contract being effectively handed to a single favoured contractor and, quite correctly, ordered that the project be put out to tender:

“GMP needs to have an IT system that is fit for the 21st century. The current system is in need of radical overhaul.

“In the current financial climate, a major piece of investment like this has to be done correctly – failure is simply not an option [Emphasis added].

“Following the initial scoping work that has been done by EY, a delivery partner now needs to be appointed to work with GMP to drive this project forward.

“I’ve decided that the right thing to do is to appoint that partner organisation through a competitive tendering process. This demonstrates transparency and also allows us to test the market so that the system developed will not only represent best value for money, but is also of the highest quality.

“An open [tender] process also minimises risk to the project of delay by legal challenge and enables us to see how we can work in partnership with industry experts to develop a system that will equip GMP to provide the best possible service to the people of Greater Manchester.”

GMP now say iOPS is part of a wider information services transformation programme initially budgeted at £60 million: Double the original figure of £30 million approved by Mr Lloyd.

The software designer who succeeded in the tender process is the Capita Group, and consultants appointed to manage the installation were, indeed, EY, who had, of course, already carried out the scoping work. It is reported that GMP commissioned the ControlWorks and PoliceWorks elements of the trademarked Capita system. The status of the EvidenceWorks part of the system in GMP is not known, at present. This usually involves, at the very least, replacing ageing and increasingly unreliable two deck tape recorders with digital devices and associated technology.

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In its promotional materials, Capita boasts that it has been a supplier of mission-critical solutions to law enforcement agencies for over 30 years – and works closely with clients to support evolving operational requirements and future business needs in policing, namely; providing mobile access to data for responding officers, data sharing with partners and truly multi-channel, two-way communication links between the force and the public.

Capita’s portfolio, they say, directly addresses core policing needs to deliver a public-facing, locally-based, modern and intelligence-driven service. Capita’s products and services are proven to help reduce operational risk, deliver a better service to the public and increase the effectiveness of operations.

But during the present iOPS crisis in Greater Manchester Police not a single word has been heard from their company about what have been described in the local press as ‘catastrophic’ failures. Enquirers are directed to GMP statements on the topic.

The relationship between Capita and GMP dates back many years, with GMP being the first force in the UK to outsource support for Airwave (the now outdated national police radio communication system) to a third party supplier. The two organisations, they say, developed an excellent working relationship over the years and built a strong, trusting partnership. The Capita team is based on site at GMP’s radio workshops to enable them to work closely with force employees and officers. As part of this service, Capita provides mobile radio engineers who are deployed when required to support vehicle radio incidents. Technical advice is also provided for hand-held and vehicle radio assets, and control room first line enquiries. GMP’s control rooms are also supported by a 24/7 regional field service team.

The police’s project leader for the IS Transformation Programme was Assistant Chief Constable Garry Shewan; assisted at that time by Chief Superintendent Chris Sykes (pictured below), since promoted to assistant chief constable, project leader and lead spokesperson. Another key member of the IS team is Assistant Director, Bill Naylor, involved in the programme at a senior level since 2011 and leading teams of up to 95 officers on associated projects. The officer responsible for delivery of training was recently retired inspector, Richard Easton. Unusually, there is no operational codename for the project, according to GMP’s press office.

 

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Assistant Chief Constable Chris Sykes

Details of the IS Transformation Programme tender process, via open source, are sparse. There did not appear to be any media coverage of the outcome. A copy of the contract award, dated 25th November, 2015 can, however, be read here. But, apart from naming the four successful project ‘partners’ (Capita Secure Information Solutions Ltd; Accenture Ltd; Intergraph (UK) Ltd and Northgate Public Services (UK) Ltd), and giving the values of the lowest and highest bids (£7 million and £25 million) it reveals very little more apart from the fact that the lowest bid was not chosen. The box for ‘the most economically advantageous’ is ticked. There were 14 bids, in total, for the four different contracts awarded. [The sharp-eyed might notice that Intergraph was wrongly referred to as ‘Integraph’ in the Decision Notice].

In May 2017, reportedly a year late, GMP issued a £17m pre-tender to overhaul and transition its data centre services to a virtualised infrastructure. Several potential suppliers were sought to express interest in the contract.

According to GMP’s tender documents, virtualisation techniques were being sourced as a means to transform large sections of the force’s existing infrastructure that is built around ageing in-house technology.

“[The proposed contract] will provide a managed service to support and maintain such services and facilitate the migration of the services to alternative locations if required,” said the pre-tender notice.

“GMP is committed to improving technology to enable staff to work more effectively and efficiently, the IS Transformation Programme (ISTP) have, and will continue to introduce new technology to support core operational policing,

“This includes how users will experience IT as part as their roles alongside building a better IT infrastructure to be more dependable and flexible in the future.”

Enquiries are ongoing to discover the name of the successful contractor and the amount tendered. It is not clear at this stage if the GMP migration to Cloud-based data storage was linked to the wider 43-force Microsoft Azure transformation that now falls under the National Enabling Programmes. For which BT and Deloitte have been awarded lead contracts (read more here).

iOPS was scheduled to go live in November, 2017. Two years after the contract award. The business case for the new system required cost savings to come on stream shortly after that date. By that time it had already been beset with serious issues, necessitating software re-writes. These mainly involved the flawed transfer into the new system of millions of records, stretching back over 40 years relating to crimes, convictions, suspects and victims.

An external audit of GMP’s finances, shortly before the intended launch, warned that the plan to go live with the all the component parts of the new information system, in the same moment, was a high risk strategy. They also noted that the problems already identified were responsible for a budget excess, but GMP was looking to claw back the overspend from the contractors. On-time delivery was central to the force’s cost saving plan.

Grant Thornton wrote to the Chief Constable and the Mayor’s office saying: “GMP has decided to go for the ‘same day’ approach to implementation proposed in the iOps deployment approach and recently signed off by the Organisational Change Board (OCB)”.

“It will be important to ensure that the planning, testing and readiness assessment are robust given the inherent risk of this approach.”

The Grant Thornton report also featured robust advice from an independent IT adviser and consultant, Gerry Pennell OBE, who warned it was ‘critical’ that the system was thoroughly tested, and staff properly trained, before it was launched.

“Given the ‘big bang’ nature of the deployment, and the scale of the impact on GMP’s operation and its criticality, I would counsel that considerable thought is given to ‘operational proving’ before going live,

“I appreciate that there are some real logistical challenges in standing up an effective operational testing/rehearsal opportunity. However, those challenges need to be balanced against the risk of encountering major operational issues when going live.”

Mr Pennell, also expressed concern the force ‘does not have adequate involvement with iOPS from a technical perspective’. GMP had made ‘good progress’ in recruitment but there were still ‘some significant gaps’, he said.

An information systems heavyweight, he is presently retained by both the International Olympic Committee and the Cabinet Office, and is a former IT Director at the University of Manchester.

The concern over remoteness of GMP’s own staff from the IS programme was also echoed by Her Majesty’s Inspector of Constabularies in their 2018 PEEL assessment.

When asked about ‘operational proving’, a GMP spokesperson said: “Prior to launching, we carried out extensive testing to ensure all new systems were usable and fit for purpose.

“We were continually engaged in a range of testing activity throughout 2018 and up to the launch date. It was unfeasible to carry out a live pilot of our new systems for operational and logistical reasons, which is clearly acknowledged and anticipated in the independent advice provided to us.”

There were also dark rumblings at that time, from insiders, about serious data breaches, with unauthorised personnel allegedly able to view the crime records. GMP denied any breach, as a reflex reaction, but the Information Commissioner’s Office was not contacted and no investigation took place.

March, 2018 was mooted by GMP as the revised go-live date, but this deadline came and went and was notable only for the departure of ACC Shewan a short time before. He had given indication of his retirement on 24th December, 2017 in a short message on Twitter; there was no valediction from his senior colleagues, including Chief Constable Ian Hopkins, when he left; nothing in the local press: Shewan just vanished, or so it seemed, with just a Twitter posting on 21st February, 2018 that read: ‘So the day has arrived….these 4 little things (epaulettes, warrant card, name badge) have dominated my life for over 30 years and today I get to hand them back for someone else to enjoy. They physically weigh ounces but without them I feel so much lighter. Thank you my friends for your love and support’.

A very short time after he left GMP, a company was incorporated bearing the name Garry Shewan Consulting Limited, with a retired police officer as its only director (read Companies House records here).

On his LinkedIn profile, Garry Shewan makes the remarkable claim that he is a ‘highly skilled strategic change leader who has led a wide range of transformational programmes including the delivery [emphasis added] of a unique £60million IS Transformation Programme – transforming operational policing, re-thinking the use of data & digital applications, and delivering significant business improvements.’

Set against the facts that iOPS has been repeatedly described in the local press as ‘a disaster’ or ‘catastrophic’ and on television as ‘a health and safety risk both to the public and police officers’ it can be inferred that the core of Shewan’s claims are not true. Not least because the system did not go live until 9th July, 2019, 17 months after he left the force; it is still not ‘delivered’ in September, 2019 and remains beset by serious problems.

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What the Shewan LinkedIn profile does not mention is that he is currently employed by a company that he was actively promoting during his time as a serving police officer, Mutual Gain Ltd. Also a strong proponent of the insidious Common Purpose, he has been absent from Twitter since 10th August, 2018. Two days after the scandal broke on regional television and in the local press. He, again, repeats the claim that he ‘delivered’ the £60 million techology programme in his Mutual Gain bio.

At the end of March 2018, GMP had admitted to the local newspaper that the iOPS budget had been exceeded, but refused to say by how much. The budget figure for the overarching IS Transformation Programme was reported to have increased from £60 million to £66 million. The launch date, they said, was ‘several months away’. 10,000 police officers and staff who had already been trained on the new system were asked to do virtual refresher training as a result of the delay. The ‘bugs and defects’ of November, 2017 had now become ‘data quality issues’, according to GMP.

There was little in the way of further news about the long-overdue launch of the new computer systems until late July, 2019. An article in the Manchester Evening News revealed that GMP had gone live earlier that month (on the 9th). It also disclosed a raft of serious problems highlighted by police officer whistle blowers who had contacted the local newspaper (read the article here). The force said the installation was ‘progressing well’ and there was no risks associated with response, front line officers said its failings were ‘catastrophic’ and they were ‘working blind’.

GMP did concede, however, that there were problems associated with the interface with the Crown Prosecution Service: “We have experienced some issues with regards to processing court case files, however we are working around-the-clock with our suppliers to resolve this as a priority. We have appropriate contingency plans in place while this issue is ongoing, to ensure the administration of justice continues”.

This turned out to be another GMP lie, as criminal defence solicitors and police whistleblowers were still coming forward weeks later to say that GMP’s Criminal Justice Unit was in complete meltdown and 90% of case files were either incomplete or not sent to the CPS.

The nature and extent of the iOPS scandal reached a far wider public on 8thAugust, 2019 when a further MEN article, and a seven minute ITV Granada Reports package that led their evening transmission, appeared within a few hours of one another. Central to the TV broadcast was a leaked email sent to all GMP officers from the rank of chief inspector down to constable. It warned of serious safety risks to officers and the public arising from iOPS failures.

They produced a furious response from the force, and in particular the chief constable, Ian Hopkins, which included an extraordinary, public attack on journalist, Matt O’Donoghue, via Twitter. Hopkins followed that up with a formal complaint to his employers, ITV Granada.

The police chief has since had good cause to regret both as he has come under repeated, and well-aimed, fire from the author of this piece, Neil Wilby, the MEN’s Jennifer Williams, an increasing number of police whistleblowers, and a number of politicians and senior public officials in the region. These include, Anne Coffey who believes the new computer system is putting children at risk. A view later endorsed by every Children’s Director across Greater Manchester’s ten boroughs.

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The default position of CC Hopkins, and the GMP press office, has been to consistently downplay the problems with the new system and infer that the very many police officers who have contacted journalists and whistleblowers, to air their concerns, are either at fault with their own lack of understanding of the new system or are disgruntled trouble causers. In the meantime, the local newspaper published seven articles on the iOPS topic within one month, some of them lengthy and highly forensic. The latest, and most wordy, that summarises most of the matters in issue, can be read in full here.

What was revealed, however, in the course of the tense exchanges between the press and police was that the force conceded that the latest budget figure for the IS Transformation Programme was now £71.2 million. The uplift from £60 million, then £66 million is, as yet, unexplained. The force has also, at the same time, retreated from its position in March, 2018, when they said that the iOPS part of the transformation had exceeded its £27 million budget, and have now repeated several times that it is still within the original budget. Again, that is unexplained.

Insiders have reported that the current overall figure is nearer £77 million than 71, and that the force, in keeping with the overall media strategy, is downplaying the budget over-run.

Towards the end of August, 2019 support for iOPS and Chief Constable Hopkins appeared on social media for the first time, during a period notable only for the complete absence of any mention of the iOPS system on any of the many hundreds of authorised GMP Twitter accounts. A civilian communications officer turned iOPS trainer, Stephen Blades, began attacking the most notable critics of the failed computer system: Journalist Neil Wilby, and police whistleblowers that included Peter Jackson and Scott Winters. Hiding behind the Twitter handle of @TheGourmetGays he derided its critics, and in the case of the latter two, falsely accuses them of being homophobes.

Blades’ take on the crisis is this: ‘Folk [police officer users of iOPS] haven’t got a clue, because they refuse change, refuse to learn, refuse to embrace something that replaced a 25 year old system and basically now feel inadequate. But they also refuse to get more training. It’s that simple’.

On iOPS itself, he is equally emphatic: ‘It’s effective, it’s stable, it works and it ain’t going away. As a Command and Control system it’s phenomenal’.

Given the strident nature of his social media commentary, and his assertion in other tweets that he has worked on the system every day since 2017, some merit has to be attached to Stephen Blades’ current, and very public, estimate of the total cost of the IS Transformation Programme: £80 million.

Blades LinkedIn

What is not explained by Blades in his permanently aggressive Twitter output is how he made the transition from call handler, at the very bottom of the GMP food chain, to being responsible for training 3,000 officers. Especially, as he doesn’t know the difference between ‘learning’ and ‘teaching’.

It might also provide an explanation as to why the quality of the iOPS training, and its delivery, is one of the recurring criticisms of a system that the Police Federation, representing 6,000 warranted police men and women, say is a risk to the safety of all their officers and members of the public.

This is a certainly a story with plenty of mileage left in it. It will be interesting to see whether Chief Constable Hopkins (and Mr Blades) is there to see the end of the journey.

Just as interesting is the prospect of a forensic inspection of the estimates, and actual costs, of the technology transformation. How can a £30 million project in 2013 become an £80 million (and rising) project in 2019, a rise of over £8 million per year?

The man who signs the cheques, Mayor Andy Burnham, cannot say he wasn’t warned of the impending disaster. On 6th August, 2018 three whistle blowers met him at Churchgate House, Manchester and iOPS was one of a number of scandals that serving officer Paul Bailey, and retired officers Peter Jackson and Maggie Oliver highlighted. Burnham has since, after a long delay, contemptuously brushed away the many GMP failings (read more here).

He, too, may not see the end of this particular road as he attempts to explain away his failings to voters in the Mayoral election in May 2020.

The press office at GMP has been asked to confirm the latest budgets for (i) the overarching IS Transformation Programme (ii) the iOPS element of that programme (iii) the mobile device roll-out (iv) the virtualisation of the force’s data stores.

Right of reply has been offered to Stephen Blades and Garry Shewan.

Page last updated: Thursday 5th September, 2019 at 1355 hours

Photo Credits: Capita Secure Information Solutions Ltd and Greater Manchester Police

Corrections: Please let me know if there is a mistake in this article. I will endeavour to correct it as soon as possible.

Right of reply: If you are mentioned in this article and disagree with it, please let me have your comments. Provided your response is not defamatory it will be added to the article.

© Neil Wilby 2015-2019. Unauthorised use, or reproduction, of the material contained in this article, without permission from the author, is strictly prohibited. Extracts from, and links to, the article (or blog) may be used, provided that credit is given to Neil Wilby, with appropriate and specific direction to the original content.

 

Staring into the abyss

As an eight year old lad, I was hit by a car whilst crossing the main road near the tied colliery cottage in Whitwood, Castleford that was my family home at that time (number fifteen, the house with the unkempt gable in the picture).

The injuries were not life threatening, but I was detained in hospital for five days. I retain little, or no, memory of what was, most fortunately, a glancing blow impact.

When consciousness returned the next day, a policeman from the now defunct West Riding Constabulary was soon at my bedside, along with my parents. They were, of course, anxious to hear an account of what had happened. I told them about my errand to the newsagents, almost opposite the landmark Rising Sun public house, coming out of the shop, looking both ways before attempting to cross, seeing a car coming from my left, nothing from my right. Judging that I could beat the car, as a notably fast runner, I sped across the road.

It wasn’t possible to say whether the car, later identified as a Wolseley sedan used in a post office robbery in neighbouring Normanton, had hit me with its offside or nearside wing. It, very obviously, hadn’t struck me head on. The driver may have stopped, briefly, to ascertain my condition, but he didn’t remain at the scene and was never caught.

All I could usefully report was that it appeared grey in colour with a large chrome radiator grille and bumpers. My elder, much loved, and now sorely missed, sister found me in the road, nearer the centre than the far kerb. It was Jacqueline that had despatched me to the shop with the usual inducement of a penny for sweets. By the time she was at the scene, other cars had stopped and an ambulance, called for from the nearby pub, was on its way.

After the police officer left, my father robustly challenged my account and suggested I had been reading the evening newspaper, the purpose of my errand, or had my nose in my bag of Sports Mixtures, and not looked before crossing the A655.

It was my fault – according to my father – and I’ve never forgotten the words he said, thereafter: “If you tell one lie, you will end up telling five or six more to cover up the first one”. They are quoted by me, often, to this day.

To a young lad lying in hospital, with broken bones and crushed pride, when, in reality, he should have been on a mortuary slab, the accusation was deeply wounding. The pain is still felt over 50 years later. More excruciating because there was no apology from my father when, a couple of weeks later, our local bobby told my parents about the escaping villains in a stolen vehicle. Which appeared to support my account, in part, at the very least.

I had told the truth, and had been caught out by the speed of the car, but that flawed, and summary, parental guilty verdict was etched in the front of my mind. As was the fact, that I learned over the years, my father very rarely explained or apologised for anything, up to the day he died in 2014. But, in that regard, he was no different to most other men hewn from coal mining stock in the many surrounding pit villages.

Latterly, I’ve been drawn into another ‘car-crash’ investigation, this time in North Manchester, the site of the region’s police headquarters, rather than a quiet West Riding backwater, just off the M62. There has also been a second incident in Central London, at New Scotland Yard, as the country’s largest police force has failed to apply the brakes and prevent a slow-motion collision with a pedestrian, plodding investigative journalist unnaturally driven to uncover the truth.

Again, allegations of lying, lack of explanation or apology are the central themes. Its aftermath has already spawned three articles on this website.

Mystery of the missing peer review

Your cheque is in the post

Peering into the gloom

Greater Manchester Police (GMP) is a force that has attracted a lot of adverse media attention over the past few years and, in particular, its seeming ability not to come clean about its shortcomings, explain them, learn lessons, apologise and move on. Instead, it has a senior leadership team that is perenially mired in deceit and ‘cover-up’.

The present chief constable, Ian Hopkins, having joined GMP in 2008 as one of Sir Peter Fahy’s assistant chiefs, promoted to deputy in 2011, then taking over the top job, unopposed, in 2015, has been at the scene of much of the controversy.

This latest, and still expanding, investigation into alleged GMP impropriety started with a notion that the force was, once again, hiding the truth over internal failures. But, taken at its face, appeared relatively innocuous at the outset, compared to those by other newspaper, radio and TV journalists covering, for example, death or industrial scale rape and trafficking of children.

On any view, it is a quite extraordinary tale and GMP has now dragged the Metropolitan Police Service under the bus with them. It began, in November, 2015, with an entire front page of a newspaper taken up with a photograph of a newly invested chief constable, accompanying a hard-hitting story of a repeatedly called for, long-overdue corruption inquiry.

The once-mighty Met was, it was said, to spend six weeks in Manchester investigating GMP’s much-criticised internal affairs department, otherwise known as the Counter Corruption Unit (CCU). A root and branch process that would settle the ‘corruption’ argument one way or the other. Hopkins vigourously denies any wrongdoing of his police force and, by implication, himself.

Of some concern at the time, but not, apparently, to the newspaper’s reporter or editor, the Met invasion was designated to be a process known within policing as a ‘peer review’. A long way short of a misconduct or criminal investigation, by another police force, that many deemed essential.

The CCU, a secretive, undercover investigative unit, forms one limb of GMP’s Professional Standards Branch (PSB). Another is the PSBi, known as the Professional Standards Investigation Unit, which, ostensibly, deals with overt resolution of public complaints. A third is the Force Vetting Unit, and, lastly, Legal Services.

The role, and importance, of the latter is often misunderstood by the public, as the primary function of the PSBi is to prevent, at source, civil claims being successfully mounted by complainants. That applies to the professional standards departments of every police force in the country. If they came clean to the public, and properly explained the dynamics, it would save so much time and frustration to those wronged by the police.

An unseen, and too often unseemly, activity of the CCU is to target officers who become a problem to the reputation of the force by speaking out against wrongdoing by other officers. They are subject to intensive and, often, seriously intrusive scrutiny in order to discredit and ultimately drive them out of the police service.

Ex-Superintendent John Buttress is the highest profile example of this tactic as the CCU were, for example, permitted, without sanction, to seriously tamper with witness evidence and criminally hack the phone of his partner as part of a grotesque, highly-publicised witch-hunt. By contrast, Assistant Chief Constable Steve Heywood was allowed to retire after the Crown Prosecution Service decided not to prosecute him on the most compelling evidence. The working hypothesis is that the CCU attack dogs were not unleashed on Heywood to dig up other dirt, just in case the CPS ‘bottled it’ over his lying in oral evidence to a public inquiry, and forging a document disclosed to it.

The Met’s peer review team did not look at the Buttress file. Nor is their any suggestion in their final written report that any of the other controversial files were examined, either.

The three previous ‘peer review’ articles covered the genesis, execution and aftermath of the Met’s visit to Manchester, in forensic detail. A fifth article will follow this one, demonstrating that GMP’s professional standards function, post peer review, is as deplorable as ever.

The focus of this fourth article is the huge gap between expectation and delivery: What the local newspaper projected as a robust, thorough, warts and all investigation and the pale imitation, talking-shop that actually took place at Manchester police HQ.

After the third article, a highly critical take down of what can only be described as an inter-force ‘whitewash’, a statement from the GMP chief constable was sought, via his press office, in order to explain the difference. This is the lengthy response, attributed to a force spokesperson.

“In late 2015 a programme of work to transform Greater Manchester Police’s Professional Standards Branch was put in place. As part of this work a range of activities were undertaken including a full, in depth independent review, a peer review and oversight from an external group.

“The Peer Review by the Metropolitan Police originally planned for 6 weeks in late 2015 had been delayed due to operational matters. This was rescheduled to May 2016 by which time substantial work was already underway as part of the independent review. The peer review therefore was focused as an assessment of the progress that had been made and changes which were planned. This was reduced from the initial scope to two days as this was sufficient for its revised purpose – to support the independent review and transformational change programme which had started in Nov 2015. The Peer report was provided to GMP in December 2016.

“The external reference group was established in Feb 2016 with an independent chairperson. Representatives on the group included a wide range of individuals with expertise and views about the work around professional standards. They continued to provide support and advice until June 2017.

“The programme of work has led to changes being made to the way professional standards operates in GMP and we are continuing to review and develop this work. Since then there have been reviews by HMICFRS (Her Majesty’s Inspector of Constabulary, Fire and Rescue Service) and the IOPC (Independent Office for Police Conduct) who have raised no issues of significant concern.”

There was no comment, as specifically requested, from the normally voluble chief constable.

A request for clarification of a press statement that, plainly and unexpectedly, introduced a tranche of what appears to be significant new information, regarding the alleged review of GMP’s PSB was, however, plainly necessary. There is no open source material available to support any of the assertions made by the press office about independent and external scrutiny, other than the Met’s peer review. A search of the two police watchdog websites was not immediately fruitful, either.

The second press request was thus formulated:

“There is no wish to be a burden to a busy press office but this is a matter directly affecting public confidence, not only in GMP, but in the wider police service.

Independent review: Who carried it out, when did it start and end, was there a closing report (the latter would be subject of an FOIA request, of course)?

External reference group: Please provide details of name of the group, and its constituent members, and, also, direct me to any publications made either by GMP, or the group, before, during or after the review. This is necessary to establish their credentials for carrying out the work. Only the Chair would be named in the article, unless the other Members raised no objection to being named, or their names are already in the public domain.

HMICFRS and IPCC (IOPC): Can you please direct me to the ‘watchdog’ reports referenced in your press statement?

“These require scrutiny, and further comment from them, as my own extensive experience of PSB (which is the subject of the next in the series of peer review articles) leaves me in no doubt, whatsoever, that the department is still quite shockingly run, with little or no discernible commitment to the requisite ethical or professional standards. A matter I have articulated, at some length, to DCC Pilling, over a lengthy period, including the email dated 24th March, 2018 which is attached as a pdf.”

 

The press office replied as follows:

“We have nothing further to add to the statement and report you have received on this. If you wish to seek further information then please put in an FOI request.

“With regards to where the reports are, you will need to speak to those respective organisations if you want to find/access their reports.”

This, from a police force that jumps on any ‘open and transparent’ bandwagon that rolls past. Even by press office standards, and GMP are one of the better ones it must be said, it is a woeful abdication of ethical and professional responsibilty.

Quite apart from which, it could safely be argued, the information sought, via the press office, should be part of a police force’s publication scheme on their own website, or that of the elected policing body that provides oversight. That is the effect of guidance given to public authorities by the Information Commissioner, a statutory regulator.

In any event, the questions, as framed, should have posed no difficulties at all if there is nothing to hide: Who undertook the reviews, when did they start and finish, where are the reports?

The irony is, also, completely lost on the press office that the peer review, and the transformational change programme within which it was embedded, was designed to improve the experience of those engaging directly with the force, and stakeholders who had lost confidence in GMP as a result of swathes of adverse publicity connected to corruption allegations.

A sub-optimal response, as this one can safely be characterised, is simply an open invitation to a journalist for the delivery of more stinging criticism. Kicking off with the wasting of substantial amounts of not only my time, but those dealing with freedom of information (FOI) requests within GMP, HMICFRS, IOPC, College of Policing, National Police Chiefs Council and the Greater Manchester Mayor’s office. All avoidable, with a minimal amount of effort from a GMP press officer and one GMP PSB administration assistant, or low ranking detective.

What follows, by way of further investigation, is a piece by piece dismantling of the GMP press office statement, with, almost inevitably, more deceit and double-speak exposed. It will be re-assembled after the disclosures from the various FOI requests are received, around the end of January, 2019. A delay which appears to be the only motivation for GMP providing a statement of such obviously poor quality.

The starting point has to be the introduction, by the press office, or the directing mind behind their statement, into the peer review ambit, of the “independent review” and the “external reference group”. In a five month, fairly intensive, journalistic investigation of the peer review, this is the first heard of this additional form of scrutiny.

I was alert to the possibility that they could be one and the same, but the press office would have made that clear, surely? So, this analysis proceeds taking the force spokesperson’s words at their ordinary meaning.

Returning to the genesis of this saga, there was no mention by Chief Constable Hopkins of anything other than a peer review on the now infamous Manchester Evening News front page. The Metropolitan Police were put up as the solution to the problem, and no-one else. It also begs the question that if GMP have the country’s largest, and much the most important, police force giving an organisational problem the ‘once over’ during a six-week review, why would anyone else be needed?

In an article published by the MEN in September, 2016, it was noted that the peer review by the Met had taken place, but attributes no source and, most certainly, does not mention either of the other two reviews. The working hypothesis being that the local newspaper was also blissfully unaware of their existence:

“The peer review by the Metropolitan Police was carried out at the request of Chief Constable Ian Hopkins, in a bid to draw a line under the [corruption] allegations which stretch back at least two years and which it vigorously denies.

“A separate investigation has been carried out by Kent Police into 17 allegations of corruption made by sacked former chief inspector John Buttress.”

The thrust of the MEN article was that a member of GMP’s counter-corruption team was under investigation for alleged fraud. The CCU officer, believed to be of managerial rank, is one of several being investigated after the force received information from a whistleblower concerning the alleged inappropriate disposal of £100,000 worth of vehicles.

* Since this article was first published on 18th December, 2018 information has come to light that the CCU officer, an inspector (whose name is known), was cleared of any wrongdoing. He was formerly a covert officer in GMP CID and the alleged fraud concerned members of his team selling vehicles previously used in undercover operations at below book value. *

The next stop in the search for the peer review truth was a trawl of the Manchester Mayor’s website. He, and his Deputy, are the de facto police commissioner for the region, with a statutory remit to appoint, dismiss and provide oversight of the chief constable. It did shed some light, but does not assist either Mr Hopkins, or his press office. Quite the opposite, in fact.

This is an extract from the Deputy Mayor’s Independent Ethics Committee meeting on 28th January, 2016 tucked away under Any Other Business:

“Ian Hopkins gave the Committee a brief update with regards to the general review of the Professional Standards Branch in GMP, and in relation to individual cases. Reports in relation to this are expected within the next few months.”

No questions relating to the ‘general review’ were raised by any Ethics Committee Member and, it appears, no advance notice of the Manchester Evening News article, loudly trumpeting the Metropolitan Police peer review, was given to the Committee by Mr Hopkins, at their previous meeting on 15th November, 2015. Even though it occupied the whole of the front page of that newspaper just four days later.

Neither the words ‘independent review’ or ‘external reference group’ were mentioned to the committee on either occasion. On that basis, the Ethics Committee, led by the Bishop of Manchester, Right Reverend David Walker is dismissed as having partaken in any meaningful ‘independent’, or ‘external’, review of GMP’s PSB or CCU. The Bishop has previously served as a human rights panel member at the College of Policing. Which would make for an interesting brainwashing competition.

The Ethics Committee was the brainchild of the previous Police and Crime Commissioner, Tony Lloyd, who instituted it in early 2015. In a letter to HMICFRS talking head, Zoe Billingham, Lloyd signalled that a process of reform in GMP was already under way, with particular focus on both PSB and CCU (read in full here). This, of course, differs from the press statement wherein it states the process began in November 2015.

In the months after the Met’s peer review was said to be delivered to GMP, there were two meetings of the Ethics Committee. Attended, respectively, by Deputy Chief Constable Ian Pilling and Ian Hopkins. The minutes of those meetings reveal that there is no mention of the peer review, or any other review of PSB.

After elimination of the Ethics Committee as a reviewing body for PSB transformation, the College of Policing and HMICFRC websites were the next locations searched for open source data connected to the various alleged reviews of GMP’s PSB and CCU. It was a short process. There is none. Freedom of information requests have, subsequently, been submitted to both.

Chief Superintendent Annette Anderson, who played a key liaison role with the Met, before and during the peer review, served for two years with HMIC, prior to its change of name, after they took over inspections of fire and rescue services. During her time with the inspectorate, a report was published that bears the title ‘Police Integrity and Corruption – Greater Manchester Police’ and is dated November 2014 (read here). It is a largely unimpressive piece of work, given the most serious of subject matter, that appears to be lacking in the necessary investigative rigour.

My own experience of dealing with HMIC, on disclosure and press issues, is memorable only for that organisation’s underwhelming mediocrity, led by a man with a chronic over-estimation of his own ability and judgement. Sir Thomas Winsor’s characterisation of the disgraced David Crompton, a former senior officer with GMP, and later chief constable of South Yorkshire Police (SYP), as ‘an exceptional police officer’, in civil proceedings fought out in the Royal Courts of Justice, defied comprehension. I sat in the press seats, a few feet away from both, quite simply agog.

HMICFRS has, also, fairly recently formed an External Reference Group to advise on policing protests (read here). Incredibly, its panel includes another disgraced ex-SYP chief, Meredydd Hughes, who gave, arguably, the worst evidence ever, to a Parliamentary Select Committee, when questioned over his knowledge of industrial scale rape and trafficking of children, over the entirety of his period in charge of that disgraced force (view video here). Hughes is also on the list of discredited ex-GMP senior officers, having served there as an assistant chief constable from 1999 until 2002.

The suspicion is now raised over the efficacy of such groups, if this is a sample of the selection of its constituents. It may well explain why the GMP press office were reluctant to reveal more details of their own?

A FOI request has also been submitted to the IOPC, seeking details of their alleged involvement in the subject reviews. Whilst not attributable to the IPCC (as they were then known) an undated, 22 page document did surface. It appears to have been produced internally by un-named officers in GMP’s professional standards team for the consumption of the police commissioner at the time, Tony Lloyd (read here). It is largely statistical, but in one interesting paragraph it reveals the appointment in 2014, by Lloyd, of a Greater Manchester Complaints Ombudsman, retired judge William Morris, to work alongside Lloyd’s deputy, Jim Battle, dip sampling PSB files. It appears that files were inspected, and reviewed, on this basis once, but there is no trace of further activity, records or minutes, via open source. Battle continued to sit on the Ethics Committee until recently.

Absent of substantive responses to the FOI requests, the preliminary view is that the ‘independendent review’ and ‘external oversight group’ activities, relied upon by the GMP press office, amount to much the same as the fabled Emperor’s New Clothes.

Attention is now turned to the other anomalies in the GMP statement:

Firstly, it is claimed that the peer review report was delivered by the Met to GMP on 22nd December, 2016. But the document is clearly dated on its front cover, 7th January, 2017.

Secondly, it is claimed that the peer review was delayed by ‘operational matters’. The reality is that, the terms of reference, a two page document, was not drafted by DCC Pilling until the end of March, 2016. The Met responded extraordinarily quickly after that. GMP had previously claimed, in writing, that the terms were drafted by the Met, not by Pilling. They have not responded to a request for an explanation of that anomaly.

Thirdly, the GMP claim that the work of the Met’s peer review team could be reduced from six weeks to two days, on the basis of the other claimed reviews, simply has no evidence base and appears fanciful, at best: The Met’s peer review report and appendices, within its 42 pages, make no mention at all of the work, or findings, of any other reviewer, or how their own task was related, or joined, to them.

Fourthly, as alluded to earlier in this piece, an informed insight into the inner workings of GMP’s PSB, post peer review, is that it is still in a desperate state. Not assisted in any way by its two principals, Anderson and Pilling, lacking the necessary grasp of the applicable statutory framework. Or, failing to adhere to it, if they do. Also, deploying a hopelessly incompetent Complaints Manager, Mike Thornton, whose very presence blights the whole department.

Thornton, unbelievably, is a delegate of the chief constable in a role known as Appropriate Authority. Which more than anything, informs on the importance, or lack of, that GMP attaches to ethics, professionalism and the effective, efficient resolution, or disposal, of public complaints.

Following the email sent to DCC Pilling in March, 2018 – a blistering, fully evidenced condemnation of the PSB under his leadership – and sent to the press office to assist their reply, I wrote again to Pilling, in early November, 2017, following the exposure of subsequent calamities. He was invited to reflect on the wisdom of having the key role of complaints manager filled by an officer plainly unsuited to the role. His reply, which, I believe, was drafted by Thornton, was both vacuous and peurile, and, as is usual in my dealings with him, fails to address the core issue.

Any implication of improvement in PSB following the various reviews, as alluded to in the press statement, is simply untrue. A matter put to them, with some force, in my follow up questions. To which, of course, they declined to answer, at all. On any independent view, a continuation of the organisational lack of truthfulness which has characterised this investigation from the very outset.

My father’s body was cremated in April, 2014 after a short, poignant, private service. When the coffin was touched in a last farewell, I wanted to believe he may have gone to a better place. The last few years of a life that lasted almost 86 years were blighted by the most terrible dementia, having previously survived bowel cancer, first diagnosed in 1980-81. At that time, he was given only 6 months to live, but he was a proud Yorkshireman, with the love of a wife, Vera, utterly devoted to him for all their adult lives, to cling to. He survived 33 more years, although his propensity for evidence-free, snap judgements did, thankfully, diminish over the years. It is also true to say that my own indulgence of them increased, correspondingly, with advancing maturity.

Alan Wilby may look down on his son, or up, who knows, and say to himself: ‘Might have been a bit hard on the lad, but he certainly learned the difference between right and wrong, truth and lies’.

My promise to the old man is that I will get to the bottom of this peer review farrago, and change for the better, for the taxpaying public in Manchester, will be brought about, one way or another.

As a footnote, my dear mother, who passed away in January, 2018, did not approve of anything that was critical of the police. Including my own investigative journalism. She had this unswerving, old-fashioned faith in their efficiency, effectiveness, fairness and honesty. As so many of her generation did. The liars and deceivers in the present day police service should deeply reflect upon where all that went wrong.

 

Page last updated on Sunday 23rd December, 2018 at 0720hrs

Picture credit: Roy Hampson and Shirley Schofield

Corrections: Please let me know if there is a mistake in this article. I will endeavour to correct it as soon as possible.

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© Neil Wilby 2015-2018. Unauthorised use, or reproduction, of the material contained in this article, without permission from the author, is strictly prohibited. Extracts from, and links to, the article (or blog) may be used, provided that credit is given to Neil Wilby, with appropriate and specific direction to the original content.

 

 

 

 

When the ‘cover-up’ becomes the story

Hi, Mabs. Ian Hopkins speaking.”

So began the search for a new member of the most troubled command team in British policing. Even before the post was advertised. In footballing parlance, Chief Superintendent Maboob “Mabs” Hussain from the neighbouring West Yorkshire force (WYP) had been “tapped up”.

Hopkins, the Greater Manchester Police (GMP) chief constable, ultimately, and he thought seamlessly, secured the transfer of Mabs from a rival team across the Pennines. Even though the tapping up did cause some discomfort within the GMP command team, emails disclosed under the Freedom of Information Act reveal.

The phone call was made on the same day that Hopkins and his deputy, Ian Pilling, claim they decided that another assistant chief constable was needed to bolster their dwindling team: 19th July, 2018. But no notes in day books were made, no meeting or briefing notes, no team discussion, no decision rationale, no disclosable data at all. Just a spur of the moment, informal discussion it seems.

It also appears that the police and crime commissioner was not consulted, either, as required by law.

But, those not so minor issues apart, all seemed fine and dandy; slick dresser Mabs had got a promotion, some might say well-deserved, and a pay rise of around £40,000, including benefits; Hopkins had been able to disguise the fact that no other senior police officer in the country wanted to work for him AND he had a black minority ethic (BAME) face in his leadership team, to underscore his commitment to the police service’s obsession with diversity. Smiles and handshakes all round.

Except that Hopkins had the dubious distinction of having, at that time,  TWO disgraced assistant chief constables on long-term absence from the force, with neither expected to return. The cost to the taxpayer was around £250,000 per annum. Which, in terms the man, or woman, on the crime-riddled, poverty-stricken streets of Manchester might understand, would pay for ten bobbies on the beat. Or, more than adequately feed fifteen families of five for a year.

The first of those, ACC Steve Heywood, is presently awaiting a charging decision from the Crown Prosecution Service (CPS) after an investigation by The Independent Office for Police Conduct (IOPC, but perhaps better known as the IPCC). The latter said, in May 2018:

“Our investigation looked at the evidence given by ACC Steven Heywood at the [Anthony Grainger] inquiry, particularly in relation to how he recorded information in his police (sic) log book.

Heywood has been dogged by other major policing scandals since his full promotion to the command team in April, 2013. He had been in a temporary ACC role for eighteen months prior. He has been absent from the force for eighteen months on full pay. Again, a six figure salary plus benefits.

On 14th November, 2018, after almost a week of rumours swirling around social media, news was released to the press, by GMP, of Heywood’s retirement. Apart from his own failings, that led, at least in part, to the needless death of Anthony Grainger, Heywood has always sought to conceal his role in the handling of notorious villain, Dale Cregan, who eventually, and tragically, shot and killed two young Manchester police officers. The subsequent, and some say, contrived, sale of Heywood’s house also developed into a murky scandal centred around whether he was at risk from Cregan, at the time locked up in the Category AA wing (known as The Cage) of Strangeways jail. The artful financial wangling was followed by the inevitable, long-running, multi-layered GMP ‘cover-up’. The troubled ACC was also Head of Public Protection in GMP for at least some of the period covered by the Rochdale grooming scandal. The vexed question of ‘who knew what’ within the police force is presently being addressed via an inquiry run by the Greater Manchester Mayor.

The infamous ‘Boobgate’ scandal claimed the second of the miscreant ACC’s: Rebekah Sutcliffe, whom many believe owes her continued, if pointless, place in the police service to the astute advocacy of John Beggs QC. Who, somehow, managed to persuade a disciplinary panel, that included Sir Thomas Winsor, Her Majesty’s Chief Inspector of Constabulary, to conclude proceedings with a written warning, rather than dismissal. A remarkable achievement, in the light of the allegations against her and a previous chequered history with the force. Sutcliffe, who infamously told colleague, Superintendent Sarah Jackson, that she would be “judged on the size of her tits” is presently seconded to Oldham Metropolitan Borough Council, where she is overseeing a project to encourage exercise, healthy living and healthy eating (watch short video clip here) . A demeaning ‘non-job’ costing taxpayers £109,000, plus benefits, per annum. She was reprimanded in 2010 for trying to pull rank and gatecrash a Labour party conference hotel, to attend a drinks junket, when she had no accreditation to enter the secure site. There was also an IPCC ivestigation into her failure to declare a relevant relationship with chief superintendent, Paul Rumney, when chairing a disciplinary panel. Rumney, never far from controversy himself, was Head of GMP’s Professional Standards Board at the material time, thus creating a clear conflict of interest. That neither, oddly enough, appeared to notice at the time.

49 year old Sutcliffe’s secondment to Oldham council was due to end in September, 2018, but a spokesperson for the latter recently told Police Oracle: “There is no agreed end date for the secondment at this time. Rebekah is still the Strategic Director of Reform”. GMP refused to comment on if, or when, she would be returning to the force. It is believed she has five years of police service remaining before she becomes eligible for retirement. Her biography has been deleted from the GMP chief officer team webpage.

At a time when the police service cannot give away deputy and chief constable roles, another ACC, Debbie Ford, recently secured a rare neutral-rank transfer from GMP back to her former force, Northumbria Police (read here). Having told at least one former senior colleague, retired superintendent Pete Jackson, she was uncomfortable with being associated with scandal after scandal that routinely engulfs the force. As the former murder detective wryly observes: “Challenging the unethical, unprofessional conduct of her peers was an option she might have considered, rather than heading for the exit door”. There may be other personal, or professional, reasons why Ford left GMP, of course. But, if there are, the public is in the dark. Ford joins Sarah Jackson as a GMP departee, after the latter also sought a transfer from the troubled Manchester force to the less demanding rural acres of Cumbria.

Garry Shewan was another who walked away from an ACC role in the UK’s fourth largest force, doing a ‘moonlight flit’ as GMP’s £27 million iOPS technology upgrade, for which he had portfolio responsibility, crashed and burned. The budget for the project is believed to have roughly doubled and, incredibly, Shewan claims credit for a £60 million IT project on his LinkedIn profile.. “Honest Cop” Shewan, like Heywood and Sutcliffe, had also been dogged by scandal over the previous four years as both the author of this piece, and an increasing number of well respected police whistleblowers, rounded on him and exposed a number of troubling, alleged misdemeanours. Some of them very well evidenced. In one particular case, that resulted in the controversial, and many say unjust, dismissal of a junior officer, ex chief constable Sir Peter Fahy allowed Shewan to investigate complaints about himself. They had been made by the discipline lead of the local police federation, no less. In another case, Shewan wanted to manage a conduct complaint about him outside the statutory framework and through a restorative justice process in which he was the controlling influence. He had admitted giving a misleading statement about knowledge, or otherwise, of an investigation being carried out by Fahy into another chief constable, Lincolnshire’s Neil Rhodes. The issue being that Shewan had withheld crucial information that could have significantly informed that probe. The Operation Redbone outcome was significantly flawed as a result.

Hate crime champion, Shewan, was also not slow to complain about feeling ‘harassed’ when tackled about his conduct.

Yet another Manchester assistant chief constable to head for the exit door, as trouble rained down on him, was Terry Sweeney. His retirement triggered an angry response from the Independent Police Complaints Commission (IPCC, now IOPC).  He was under investigation by the IPCC for two separate allegations, after being served with a gross misconduct notice in relation to the disposal of body parts by GMP from victims of the notorious Harold Shipman. In addition, he was served with a criminal and gross misconduct notice in respect of his role in an allegedly poorly-handled investigation into a now-convicted child sex offender, Dominic Noonan. Sweeney was also involved in the alleged ‘cover-up’ of the unauthorised bugging of offices, occupied by senior leadership team members, by Superintendent Julian Snowball, who had purchased equipment for his illegal activities on the internet. Terry Sweeney was also formerly a Commander of GMP’s Rochdale Division and is yet another part, however small, of the ‘who knew what’ police mystery concerning child sex abuse in the town.

One of Sweeney’s sycophantic clique, during this troubled period, was Detective Chief Inspector (as he was then) John Lyons, latest holder of the poisoned chalice that is Head of Ethics and Standards at troubled Cleveland Police. Lyons is remembered well by former GMP peers for a discreditable, unpleasant, early morning drunken incident in Bolton town centre, in which subordinate officers were verbally abused. Sweeney is said to have smoothed the path so that his friend faced no meaningful sanction.

The IPCC Commissioner overseeing the Sweeney investigations, said at the time: “Greater Manchester Police has informed the IPCC that ACC Terry Sweeney is retiring on 31 October, 2014. The IPCC cannot prevent that happening, but we have been assured that ACC Sweeney will cooperate with our investigations after his departure.

“A police officer resigning or retiring when they are subject to investigation does not serve anyone’s purpose and can frustrate our investigations leaving important questions unanswered. Such a practice can only be damaging to public confidence in policing. We will continue pursuing all lines of enquiry before publishing our findings and evidence so that the public can decide for themselves.”

Sweeney faced no further action. Strangely, the IPCC report can no longer be located on their website.

Against this alarming, and continuous, backdrop, Chief Constable Hopkins has also been under heavy siege for the past twelve months, as a series of national newspaper front page splashes, in depth exposés, and a call for a public inquiry, has kept both him, and his scandal-rocked force in the headlines. For all the wrong reasons, it must be said. He was also lambasted over the Boobgate scandal, and some squarely put the blame on him for not nipping Becky Sutcliffe’s drunken antics in the bar, whilst stood with her at the boozy women’s policing function. Instead he delegated that unpleasant, hazardous task to a subordinate, whilst he sloped off to enjoy another ‘freebie’ at a nearby luxury hotel (read more here). Which might readily explain why no-one wanted to work for him as an assistant chief constable and end up with a reputation tarnished in the manner of Heywood, Shewan, Sutcliffe or Sweeney. Or have to backtrack to their home force in the manner of Debbie Ford.

An independent observer might also conclude that, given the present circumstances, and sensing there may be even worse to come, you would have to be desperate to walk into that firestorm.

Nevertheless, Hussain took up the role of Assistant Chief Constable at GMP on 1st October, 2018. He was the only candidate who applied, after the approach from Hopkins, and it is said, the only candidate interviewed; although no documented evidence of such an event has been disclosed to the author of this piece, after what have been quite exhaustive enquiries: Two freedom of information requests (one each to GMP and WYP) concerning the appointment; enquiries made of both police force press offices; fairly lengthy correspondence with GMP Deputy Chief Constable (DCC) Ian Pilling and one way correspondence with WYP Chief Constable, Dee Collins. Whom, it must be said, has this unappealing, unethical, unprofessional, and repeating habit of burying her head in the sand at the first sign of trouble. Particularly, when it is one of her ‘favourites’ under scrutiny. Mabs was, most certainly, in that group.

Documents disclosed by WYP under FOIA reveal the usual inconsistencies. Collins claims the matter of Mabs’ ‘tapping-up’ on 19th July, 2018 by Hopkins and subsequent application to GMP, was first discussed amongst her own command team the day after he was appointed (4th September, 2018). The only record in her day book, she says, is on that same date and a copy has been disclosed.

Yet, Collins had assisted in Mabs’ application, in early August, to the extent that, in section 11 of the application form (a blank form can be viewed here) it was required to be completed by the applicant’s chief constable, she filled it in and sent it back to Hussain, via email, with the jolly message: ‘If it is not what you want, alter it to suit’. 

No note in her day book about that event. Or, if there is, it has not been disclosed. A retired WYP command team member has revealed that, under Dee Collins’ leadership, the priority is what to EXCLUDE from notes of their meetings, rather than maintain an auditable record.

Taken at its face, and by reference to the disclosures made, so far, by both forces, Hopkins did not contact Collins. Which, given the recent history of each of those two police forces covering up for the other, and the fact that they are neighbours, with a large shared border, is difficult to contemplate.

There is no documented record, either, of Mabs contacting his own chief constable, or vice versa, after the Hopkins phone call.

The fact it was public knowledge, broadcast by Collins, no less, that Mabs was in line for the next ACC role in his home force, where he had served his entire 22 year police career, simply adds to the intrigue as to why a popular, high achieving, Bradford council estate lad made good, would take such a risk with this move to GMP.

At the time of his appointment as ACC, this is what a gushing Mabs said on the GMP website: “I’m thrilled to have been given this opportunity. I have great admiration for the work GMP has done for some time, knowing they are a similar size to WYP and respecting the way they have responded to particularly challenging times over the years. Their commitment to public service and the demands I can expect to face in my new role were all things which appealed to me to join the GMP family.”

So, let us look at this statement in more detail:

He was certainly correct about being ‘given’ the opportunity. Gift-wrapped, with a ribbon on top.

But then his fresh-from-the-strategic-command-course-sycophantic-management-speak sets the alarm bells ringing (Mabs had successfully negotiated the necessary College of Policing test six months earlier):

Firstly, he does not explain what it is he admires about GMP that places it above his former force. Both have a dreadful history of covering up industrial scale child sex abuse Rochdale, Oldham, Bradford (Mabs’ home city for all his life), Dewsbury, Keighley, Halifax, Huddersfield, Manchester Curry Mile, Mirfield. Similarly, their failures to tackle volume crime, particularly burglarly, are legion. Both have gun, and knife, crime that is out of control. Is all this ‘the [GMP] commitment to public service’ to which he refers? But, moving on, both have professional standards departments and counter-corruption units that are perennially inept, and, arguably, corrupt. Both have ACPO teams, past and present, mired in scandal. Both have chief constables that are, quite plainly, out of their depth. Both have the unenviable reputation for outrageous, high profile cover-ups. So what is it that makes GMP ‘admirable’, one has to wonder: The debacle in the aftermath of the Manchester Arena bombing; the Operation Grantham stored body parts scandal; or a multi-million pound organised crime investigation that collapsed after allegations of police officer corruption? These three examples are drawn from a lengthy list that also includes Operations Poppy 1 and 2, and Operation Leopard, of which more will be heard in a separate articles.

Secondly, no-one who knows even a little about policing, or reads the national newspapers, or watches police documentaries on TV, or listens to radio programmes such as File on 4, could conclude anything other than, in its present form, run by Hopkins, Greater Manchester Police is a scandal-hit shambles. Perhaps Mabs, an alert thief-taker, missed all that?

Thirdly, he describes Greater Manchester Police as ‘a family’. The implication is happiness, cohesion and belonging. Which couldn’t be further from the truth. There is a rush for the exit door into careers such as train, or tram, driver;  officers count the hours and days to retirement; morale in the force is at rock bottom says the GMP Police Federation; faith in the leadership team is correspondingly low, and, so stressed are the frontline officers with the working environment, record numbers are calling in sick. Add to that the internal strife caused by over-promotion of on-message sycophants, who have never seen an angry man; obsessive internal witch-hunts conducted against officers prepared to call out wrongdoing, and then draw your own conclusions as to whether this den of skulduggery, and two-faced-gittery, is a family of which anyone sensible would really want to newly marry into. Especially, if it means uprooting your own family from an area in which you’ve lived all your life, and leaving an organisation in which you started your career, progressed at a pleasing rate, and have always been well regarded.

For his part, and at the same time, Chief Constable Hopkins said of his new recruit: “I’m delighted to welcome Mabs to the GMP family. He is an extremely experienced officer and he will help us to continue to drive the force forward”. Over a cliff, presumably? As for police ‘family’, Hopkins is on his fourth, having previously worked in three of the smaller county forces before making the quantum leap to Manchester in 2008.  Becoming chief constable of GMP, by default, in 2015, as no-one else applied for that job, either.

As one might expect, the Manchester Evening News (MEN), in what police whistleblowers say is their adopted role as the public relations arm of GMP, ran a ‘Welcome to Mabs’ puff piece, as Hussain gave his first exclusive ‘interview’, just one day after joining the force (read full MEN article here).

Despite controversy over the appointment, broadcast widely on social media, MEN avoided asking any difficult questions. It all had the look, and feel, of a pre-planned ‘corporate comms’ operation, with softball questions, and answers, agreed in advance, to avoid any embarassing issues surfacing, inadvertently.

There was, however, one interesting passage: Mabs was, presumably, well prepared when asked this question by award-winning MEN reporter, Neal Kealing:

– Is it true you and your family get stopped routinely when you fly abroad?

“Yes. I do get stopped regularly, in particular flying to the States – my brother lives in America – and I do visit him regularly. I have been taken off a flight, because they forgot to check me getting onto a flight, which was rather embarrassing. It does frustrate me. I can understand the reason for checking people who fit a certain age group, ethnicity, and profile. But it does annoy me that it is happening so often.

“As a result I did write to Homeland Security. The Director General replied saying they couldn’t confirm or deny if I was on any international list. I have what they call a redress number, which I can use when I fly, which they say should hopefully limit the level of inconvenience caused. You have to go with the flow.

“It is frustrating. But people have a job to do. Flying out of America I still get stopped. I usually get told my name has been flagged up, and to expect some delay. I don’t mind security checks, it shows we are taking terrorism seriously.”

Even more interestingly, Mabs was not asked these questions by “Killer”, as Kealing is known to friends and colleagues:

– What, or who, persusaded you to apply to join GMP?

– Why uproot your family and leave a force where you have served all your career?

– Was the competition for the job, and the interview, tough?

– Are you concerned about the welter of bad publicity that has engulfed GMP recently, particularly in The Times and The Sunday Times, and on BBC television and radio?

– What do you think of two serving ACC colleagues being removed from the force? One of whom may be facing criminal proceedings and the other who brought national shame and ridicule on GMP and the city of Manchester.

– Are you concerned about another ACC retiring in what was, effectively, a moonlight flit after grotesquely failing on a major infrastructure project?-

– Has this poisoned chalice been handed to you?

– Have you questioned why and how the ACC vacancy arose?

– Have you spoken to ACC Debbie Ford about why she left?

– Joining from another force that has history of ‘problem’ senior officers (Norman Bettison and Mark Gilmore being very high profile examples), has this better equipped you to deal with a low calibre command team such as GMP?

– Will you robustly challenge inappropriate conduct of senior colleagues. Or look the other way, or walk away, as is the tradition in GMP?

– Were you asked in interview about the persistent allegations, circulating on social media, made by WYP whistleblowers against you?

– Have you been asked by either Mr Hopkins, or Mr Pilling, about them since you joined?

– Is there any truth in those allegations? Which include the proposition of failing counter terrorist unit vetting for a number of years.

– Were the whistleblower allegations robustly, and thoroughly, investigated by WYP, before you left, so that the air could be cleared and you could deal with any residual issues. If, indeed, there are any at all, on your application form and vetting declaration?

Whilst the MEN was giving Mabs the VIP treatment, Questions were being asked, by two investigative journalists, of the police press offices in Manchester and West Yorkshire about the allegations against Mabs. One of which, it is said, has been the subject of a complaint made by a serving WYP superintendent (also served as a detective chief inspector in professional standards for several years) and close working colleague.

Essentially, (i) have they been investigated – and (ii) what was the outcome?

Straighforward enough, and not at all unreasonable to expect honest answers from two of the country’s law enforcement agencies. But, no, all questions have been glibly deflected by both press offices, to both journalists, in a manner that seemed calculated to cause further exasperation.

Both those journalists, the author of this piece and the BBC’s Neil Morrow, readily accept that, if the wall of silence is maintained by both police forces, it is almost impossible to get to the truth of the issue of whether an investigation took place, or not. But, it can be said, with some certainty, that had one taken place, and cleared Mabs, then neither force would have been slow to trumpet that fact; discrediting the whistleblowers and those adopting their cause.

There has been email correspondence between Ian Pilling and Neil Wilby that appears to confirm that no checks have been made by GMP over the vetting issue and they had not asked, as of 14th September, 2018 any questions of WYP, at all, concerning the allegations against Mabs. The announcement of his appointment as the new GMP ACC had been made ten days earlier. The following day, 5th September, 2018, Pilling was passed, in strict confidence, correspondence between Neil Wilby, the WYP press office and Dee Collins dating back to January/February, 2018. The serving superintendent is copied into that correspondence. Which is shortly after the latest of the alleged incidents concerning Mabs. DCC Pilling cannot claim not to know the identity of that officer.

The official GMP line, says Pilling, is that if there has been any allegations concerning misconduct, during his service with WYP, then they were matters for the Appropriate Authority of that force, Chief Constable Collins, to deal with, not himself or Ian Hopkins. He was confident such an investigation would have been undertaken, but was not going to ask the question – and still hasn’t, on the evidence available. On 14th September, 2018, DCC Pilling says that he forwarded the concerns over the allegations to the West Yorkshire chief constable.

Following freedom of information request to both GMP and WYP, it appears that Ian Pilling did NOT contact Dee Collins, by email or letter, at least, to make enquiries as to whether that investigation into Mabs did, in fact take place. He didn’t contact DCC John Robins or Head of Professional Standards, Osman Khan, either. Neither did Ian Hopkins, nor his own Head of Professional Standards, Annette Anderson, contact any of the WYP officers named here.

It was also established, from the disclosure arising from those same requests, that there appears to have been no contact between any of the same three GMP senior officers and either the College of Policing or the National Police Chiefs Council, concerning Mabs’ appointment or any vetting concerns. The College’s senior selection team were made aware in January, 2018 of the whistleblower concerns, but no email correspondence between the College of Policing and either WYP, or GMP, has been disclosed upon request.

Dee Collins begins a three month secondment to the College of Policing in January, 2019.

A separate information request to the Greater Manchester Combined Authority seeking disclosure of correspondence between the de facto police and crime commissioner, Deputy Mayor of Manchester, Beverley Hughes, and her chief constable has, so far, been stonewalled.

By way of section 40 of the Police Reform and Social Responsibility Act, 2011, the chief constable must consult the Police and Crime Commissioner (the Deputy Mayor in the case of GMCA) before appointing a person as an assistant chief constable of the force.

The response to the information request provided by the PCC is highly questionable. She claims that in respect of the appointment of deputy and assistant chief  constables, her oversight responsibility is confined to private chats between herself and the chief constable. No notes, or minutes, taken and no email traffic between the two. Indeed, no retrievable data is held says Baroness Hughes.

Material disclosed by GMP contradicts that position. Internal email correspondence between Ian Hopkins and Ian Pilling say she was sent a copy of Mabs’ application form, plus background papers, on 29th August, 2018. Put another way, the Deputy Mayor of Manchester has lied to journalist, Neil Wilby.

The stated position of the Deputy Mayor, according to her written response to the information request, has been robustly challenged. But no response had been provided by her within the required four week period under FOIA and the Information Commissioner’s guidance.

A complaint has been lodged with the Information Commissioner’s Office concerning the handling of the request, and a further complaint is being submitted to the appropriate authority alleging honesty and integrity breaches by Beverley Hughes. In this case, the Greater Manchester Police and Crime Panel.

Baroness Hughes, another living, breathing example of the abuse of the ‘honours’ system does, of course, have ‘previous’ for lying. Having resigned as a Labour government minister, in 2004, for doing just that – and in very similar circumstances to those prevailing here: Denying she’d received a memorandum when it was readily proved that she had not only received the document, but acted on it.

Whether, or not, it is possible to get to the truth of the WYP whistleblower allegations against Mabs Hussain is a moot point, without an unequivocal statement from either Ian Hopkins, Dee Collins, or Mabs himself. But, as with so many policing issues over the years, it is now the ‘cover-up’ that becomes the story.

In this particular case, without the ever-lengthening mystery, and the lies that inevitably follow, surrounding this matter, there simply is no story. It could have been put to bed by a two paragraph statement from WYP in February or March, 2018.

This cover-up may yet claim some very high profile scalps, even if the new GMP assistant chief constable emerges untarnished and free to get on with his new job.

The press offices of GMP, WYP and the Deputy Mayor’s Office have all declined to comment. Indeed, the latter two have not even acknowledged the request.

The enquiry to the GMP press office ends thus: “For the avoidance of doubt, and this has been made clear, previously, to DCC Pilling and WYP chief constable Collins, I [Neil Wilby] have no personal, or professional, issues with ACC Hussain. Other than the whistleblower allegations, he is known inside and outside of WYP to be a popular, professional, high achieving police officer. I am more than content for those views to be shared with Mabs.”

Statements had been specifically requested from Mabs Hussain, and Dee Collins, that directly address the issue of whether the police whistleblower allegations have been appropriately recorded, referred and subsequently investigated.

From the ensuing silence, inference can be drawn as to whether the answer is in the affirmative, or otherwise. Not one journalist or police officer, serving, ex-, or retired, spoken to believes it has.

The lay reader is invited to draw their own conclusion as to where that leaves the GMP chief constable and his latest command team recruit.

There is no ACC Maboob Hussain biography on the GMP chief officer team webpage, which was last updated on 29th October, 2018. A month after mabs joined the force (read here).

Page last updated on Saturday 24th November, 2018 at 1725hrs

Picture credit: Greater Manchester Police

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